• Manages all social media channels (Facebook, Twitter, Instagram, LinkedIn)• Builds and execute social media strategy through competitive research, platform determination, bench marking, messaging and audience identification• Generates, edits, publishes and shares daily content (original text, images, video) that builds meaningful connections and encourages community members to take action.• Moderates all user-generated content in line with the moderation policy for each community• Continuously improves by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.

• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators.• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.• Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.• Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure effective control and operation of all areas.• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet.

• Devised and implemented product strategies for filling market gaps and driving consistent sales.• Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.• Built strong rapport with clients by understanding needs and clearly explaining products.• Responsible for direct selling and orders collection from our customers and prospects.• Co-ordination with the subordinate/Seniors to make the operations smoother & efficient