Magno Alves Email and Phone Number

• Ajudar os usuários a utilizar a plataforma (desde a criação e configuração de produtos, até começar a vender). Chat Online e E-mail.• Coletar feedback dos usuários sobre a plataforma, com objetivo de melhorar a experiência do usuário. (Por exemplo, quais funcionalidades eles têm dificuldade em utilizar, ou do que sentem falta na plataforma).• Constantemente sugerir melhorias nos nossos artigos e tutoriais de ajuda (baseado no feedback), para que os usuários consigam utilizar a… Show more • Ajudar os usuários a utilizar a plataforma (desde a criação e configuração de produtos, até começar a vender). Chat Online e E-mail.• Coletar feedback dos usuários sobre a plataforma, com objetivo de melhorar a experiência do usuário. (Por exemplo, quais funcionalidades eles têm dificuldade em utilizar, ou do que sentem falta na plataforma).• Constantemente sugerir melhorias nos nossos artigos e tutoriais de ajuda (baseado no feedback), para que os usuários consigam utilizar a plataforma sem solicitar suporte.• Conversar com a equipe de produto para sugerir melhorias no sistema.• Ser um expert nas nossas ferramentas. Deve saber todas as funcionalidades do sistema de A a Z, além de todo o conteúdo dos nossos artigos de ajuda.Ferramentas: Slack, Loom, Notion, Crisp, Retool e Sistemas de integrações (Pixel, Facebook, enotas e etc). Show less

- Onboarding new customers and supporting through chat and e-mail.- Troubleshoot and support B2B customers in English, Spanish and Portuguese.- Report any customers’ suggestions or feedback, as well as bugs in the app.- Proactively look on how to improve the customer experience.- CRM - Newsletters, push notification.Tools Managed: HelpCrunch, Freshchat, Slack, Sendinblue, Onesignal, Azure, ClickUp, Loom, Coda, Billing systems (Stripe, PayPal, Ebanx, Asaas, Payssion… Show more - Onboarding new customers and supporting through chat and e-mail.- Troubleshoot and support B2B customers in English, Spanish and Portuguese.- Report any customers’ suggestions or feedback, as well as bugs in the app.- Proactively look on how to improve the customer experience.- CRM - Newsletters, push notification.Tools Managed: HelpCrunch, Freshchat, Slack, Sendinblue, Onesignal, Azure, ClickUp, Loom, Coda, Billing systems (Stripe, PayPal, Ebanx, Asaas, Payssion, Gpay). Show less

- Effectively manages Income Audit, Payroll, Cash/Bank Control, Accounts Receivable and Accounts Payable to execute finance and accounting responsibilities for the property.- Work closely with wider hotel team to ensure a functional understanding of departmental financial reporting and metrics.- Accurately prepare balance sheet reconciliations.- Supervise the preparation of the financial audit and coordinate the audit process.- Verifies that profits and losses are documented… Show more - Effectively manages Income Audit, Payroll, Cash/Bank Control, Accounts Receivable and Accounts Payable to execute finance and accounting responsibilities for the property.- Work closely with wider hotel team to ensure a functional understanding of departmental financial reporting and metrics.- Accurately prepare balance sheet reconciliations.- Supervise the preparation of the financial audit and coordinate the audit process.- Verifies that profits and losses are documented accurately, in line with Accor procedures.- Maintain the confidentiality of all correspondence and communication within the office.- Assist in the Hotel operations as needed.- Performs other duties as assigned to meet business needs. Tools Managed: Cielo, Totvs, Bematech, CMnet, Opera, Excel, NotaCarioca. Show less

Executar todas as tarefas solicitadas como aprendiz, desempenhando papel formal e colaborativo.