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Magno M. is listed as Customer Service | Suporte | CX | Mídias Sociais | Qualidade based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Magno M..
Magno M. previously worked as LATAM IQI at Wipro Limited and Team Leader Pleno at Concentrix. Magno M. holds Bacharelado, Chemical Engineering from Universidad Del País Vasco/Euskal Herriko Unibertsitatea.
More than 6 years of experience in managing communication teams, teams with a solid background in crisis management strategy, performance and international communication.I worked in different positions in the Quality and Communication scenario, Performanche Coach, QA Manager and customer service at LATAM level - for global brands like Concentrix and Wiki Pro with Facebook.Regarding academic training, I have a degree in Chemical Engineering from Universidad del Pais Vasco in Spain and a specialization in communication from Anhembi Morumbi University. I have a demonstrative work history starting with customer service, technical support, supervision and coordination of high performance teams.Specialties:- People management (motivation and team engagement);- Management of indicators;- Ability to communicate and relationship with customers;- Knowledge in Digital Marketing and management of Marketing Experts.
A career timeline built from the work history available for this profile.
São Paulo, Brasil
- Establish and develop formal QA processes, ensuring that the team is using best practices accepted by the industry;- Supervise and assist the team in all aspects of quality assurance, including establishing metrics, applying the best quality service practices and developing new tools and processes to ensure that quality goals are met;- I give guidance to.
São Paulo, São Paulo
- Create an inspiring, welcoming and challenging team environment.- Be the guardian of the company's culture, strengthening open and accessible communication.- Ensure the constant evolution of the team's maturity, generating engagement and synergy.- Contribute to the professional development of the followers with honest feedback, one-o-one, performance.
São Paulo
- Encourage the search for continuous improvement, based on the cycle.- Engage the team in creating simple yet sustainable solutions!- Identify bottlenecks and opportunities for efficiency and productivity evolution.- Manage the team's capacity, risks and impediments.- Manage the indicators, making them allies of the team in achieving the proposed.
São Paulo, São Paulo
- Identify skill gaps and schedule appropriate trainings to resources for performance improvements.- Conduct job trainings for new hires as per company policies.- Provide educational trainings to company employees for professional growth.- Address training related questions and queries from employees.- Educate resources on company procedures and.
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Magno M. is listed as Customer Service | Suporte | CX | Mídias Sociais | Qualidade.
Magno M. is based in São Paulo, São Paulo, Brazil.
Magno M. has worked for Wipro Limited and Concentrix.
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Magno M. holds Bacharelado, Chemical Engineering from Universidad Del País Vasco/Euskal Herriko Unibertsitatea.
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