Confident and curious leader with experience from multiple industries focusing on customer or guest satisfaction. Experience as a consultant manager with personnel responsibility for up to 100 employees. Successfully served as an operational manager in the restaurant industry and as a coaching leader in areas including customer service and staffing. Well-versed in the entire employee life cycle; from job posting to termination and everything in between.Experienced in working at both operational and strategic levels from a leadership perspective. Proficient in budgeting and forecasting, executive team collaboration, planning and executing larger and smaller events, coaching, staffing planning, customer relations, handling difficult conversations, and situations with employees. Collaborated closely with union representatives and adept at working collaboratively with colleagues and clients.Holds a vocational degree in leadership including courses in sales, marketing, organizational psychology, project management, among others.Key competencies: leadership, coaching, recruitment, customer/guest service, business-oriented, flexible, sales, relationship-building, curious, ambitious, social.
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Talent Acquisition SpecialistAlstomVästerås, Se
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Talent ManagerRandstad Aug 2024 - PresentVästerås, Västmanland County, Sweden -
Consultant ManagerManpower Sweden Jun 2021 - Aug 2024Köping, Västmanland, SwedenI am, together with the onsite manager, responsible for the delivery of consultants to one of Manpower's largest clients in the industrial sector. The work demands high levels of flexibility, efficiency, responsiveness, decision-making, and secure leadership as a foundation. My main tasks include, but are not limited to:- Personnel management for approximately 100-150 individuals.- Responsibility for the entire career cycle of my consultants; from interviews to terminations and everything in between.- Ongoing communication with the client to streamline and improve our delivery and collaboration.- Maintaining and developing good relationships with local union representatives.- Daily staffing planning. -
Team Manager Customer ServiceApotek Hjärtat Sep 2019 - Jun 2021SolnaMain responsibilities include but are not limited to deliver on set KPIs, responsible for coaching and development of 17 employees including consultants, drive the organization and department toward organizational goals and collaborate with other departments within the organization.- Responsible for the e-commerce team of customer service. Collaborated with many internal departments in order to optimize the e-commerce customer experience.- Responsible for scheduling, salary negotiations, staff appraisal, coaching and employee development for my team. Part of talent acquisition - everything from ad writing to screening and interview.- Been driving in building a better collaboration and participated in and been responsible for projects between customer service and other departments within Apotek Hjärtats e-commerce to improve the customer experience. -
Team ManagerWebhelp Nordic Feb 2018 - Aug 2019Solna, Stockholms Län, SverigeMain responsibilities include but are not limited to deliver on set KPIs, responsible for coaching and development of up to 28 employees. Responsible for talent acquisition, onboarding and training of new employees. I was in December 2018 rewarded with the Leader of the Year Award and also optimized the department to deliver on KPI:s.- Successfully changed the recruitment, onboarding and education process to lower employee turnover and increase early performance.- Were later responsible for two teams, one on site and one situated in Norway.- Part of and driving in the development of methods, coaching of employees and implementation of new systems and processes. -
Conference ManagerStora Brännbo Conference & Hotel Sep 2017 - Feb 2018SigtunaWorked as supervisor for the team that handled the daily operations of the conference department. Main responsibilities include but were not limited to budget responsibility for the conference department, full employee responsibility of a team of 5, make sure planning, execution and billing of meetings and guest stays were done properly.- Personnel responsibility for the department including scheduling, training, coaching, staff appraisal and overall working environment for the staff.- Fiscal responsibility for the department including a small shop in the reception which included meeting sales demands.- Maintaining high quality of locales, public areas and overall guest service. -
HeadwaiterBest Western Plus Hotel Plaza Mar 2016 - Jul 2017Vasteras, SwedenI was responsible for the daily operation in the restaurant but also participating in serving, making table placements, presenting the menu to groups and planning larger events.- Personnel responsibility for the department, together with the restaurant manager, including scheduling, training, coaching, staff appraisal and recruitment.- Part in changing and implementing restaurant concept. Part in planning and executing larger events e.g. New Year’s Supper.- Part of a team that together handled procurement and staffing to maintain high quality throughout the restaurant.
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HeadwaiterSigtunahöjden Hotel & Conference Aug 2015 - Mar 2016SigtunaI was responsible for maintaining the daily operations in the restaurant, participate and lead the service. I also planned services, made table placings, presented the menu for groups.- Involved in planning and making purchases for the restaurant.- Was the front man for the restaurant including welcoming guests, handling complaints, questions and the communication with the kitchen staff.- Operational work in the restaurant including supervising the service staff. -
Hospitality And Conference ServicesSigtunahöjden Hotel & Conference Sep 2013 - Aug 2015Worked in the daily operations of guest and conference services. Helped with planning of conferences and stays on the hotel.- Handled purchases, billing, customer service, check-in and check-out.- Helped conferences in their room with technical equipment, presentation of the facility and safety features.- Close collaboration with other departments of the facility to ensure a high quality of service.
Magnus Åström Skills
Magnus Åström Education Details
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MälarakademinLeadership For The Meeting Industry -
Business Administration And Management -
Infokomp-GymnasietFöretagsekonomisk Inriktning
Frequently Asked Questions about Magnus Åström
What company does Magnus Åström work for?
Magnus Åström works for Alstom
What is Magnus Åström's role at the current company?
Magnus Åström's current role is Talent Acquisition Specialist.
What schools did Magnus Åström attend?
Magnus Åström attended Mälarakademin, Jönköping University, Infokomp-Gymnasiet.
What are some of Magnus Åström's interests?
Magnus Åström has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Magnus Åström known for?
Magnus Åström has skills like Event Management, Leadership, Customer Service, Sales, Project Management, Customer Satisfaction, Customer Retention, Social Media, Marketing Communications, Marketing Strategy, Social Media Marketing, Event Planning.
Who are Magnus Åström's colleagues?
Magnus Åström's colleagues are Paria Shomali, Victor Mendieta, Serdar Kilerci, Calet Uziel González, Terry Denhoff, Mohiuddin Ahmed, Quentin-Jérémie Esmieu.
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Magnus Åström
Chairman Executive Committee, Business Intelligence Developers At Nackademin Yrkeshögskola (Applied Science)Stockholm County, Sweden2gmail.com, gmail.com -
Magnus Åström
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Magnus Åström
Entrepreneur With Passion To Help Businesses Leverage Ai To Create Meaningful Results.Stockholm2nowinteract.com, mcompany.se1 +468408XXXXX
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