Magnus Frank Email & Phone Number

Kalmar, Kalmar County, Sweden

- Advisory board member to the organisation to organise and structure the operation.- Instrumental in the formulation of the association/organisation.- Pivotal in creating a programs and projects to launch the framework in the Scandinavian region.- Strategic and operational advisory as well as hands on work to fundraise, project manage, stakeholder communications and everything that comes with board work.The Youth at Risk (YAR) program is an internationally recognized and well-established social and youth program operating in several countries. It is delivered in collaboration with municipalities, businesses, and civil society organizations.YAR is aimed at young people who may experience feelings of hopelessness, live in conflict-ridden relationships, have low school attendance, and possibly face insecure home environments. Often, there is a lack of trust in key adults and society. YAR programs have been implemented in countries such as the USA, New Zealand, Australia, England, Ireland, Scotland, the Netherlands, Belgium, and Sweden, among other.

Kalmar, Kalmar County, Sweden

-Part of “start-up” Complex Solutions Team, L2 level on-call rota.-Research and document issues at a much deeper level than basic resolution.-Investigating APIs, AI models, chat robots, .log-files and code, using both Json and Python.-Involving Postman, VScode, Grafana, Jira/Confluence, ContactPro, Conversation API and other APIs, Chatlayer, Sharepoint, Wireshark, GitHub, Azure as well as business messaging on; Whatsapp, Messenger, SMS, RCS, Instagram, Viber, Telegram etc.Achievements:• Created an app to reduce investigation time from hours to minutes (python).• Built a chat-bot that autonomously completed orders for take away (sandbox).• Achieved certification on visualisation software (Grafana).

Kalmar, Kalmar County, Sweden

• Delivering second-line technical support and advanced troubleshooting to resolve complex technical issues.• Collaborating with cross-functional teams and departments to provide in-depth technical support.• Engaging directly with clients to address their technical concerns and ensure high satisfaction levels.• Meeting extensive KPIs and focusing on enhancing the brand's value and organisational appreciation.Achievements:• Achieved a 92% customer satisfaction rate by resolving complex technical issues.• Part of a special project that reduced ticket resolution time by 50%.

Amsterdam Area, Netherlands

• Provided technical support to commercial and consumer markets, including large corporations and IT technicians.• Demonstrated autonomy and analytical thinking in resolving software, hardware, and network-related problems.• Acted as a client-facing representative, assessing situations, prioritising resources, and implementing best practices.• Collaborated closely with specialists and engineers in a solution-oriented environment, fostering knowledge sharing and creating innovative solutions.• Authorised to make judgment calls on technical support cases, ensuring prompt and professional issue resolution while maintaining compliance with corporate policies.Achievements:• Implemented a new support protocol that increased efficiency and accuracy.• Successfully and reliably hitting extensive KPIs, achieved all time high record.• Increase efficiency and cut lead time as well as increasing customer satisfaction over 90%.

London, United Kingdom

• Specialised in real estate investments, catering to international clients from diverse backgrounds.• Played a vital role in the day-to-day operations and strategic business objectives of the organisation. • Sourced and evaluated new investment opportunities, expanding the client base.• Managed channel sales and maintained a network of agents in multiple locations.Led project to migrate to new CRM. An Agile approach from initiation to execution and deployment and continuing as admin. Created a plan, needs analysis, creating a complete and new sales process, implementing the process, training staff and collaborating with vendor to tailor the CRM.Achievements:• Implemented Salesforce CRM, increasing sales team efficiency by 30%.• Trained staff members on new CRM system, resulting in improvement in data accuracy.

London, United Kingdom

Founder, Director and Project Manager.Driven and Inspired by high quality thinking and attention to detail.Seruna Future, a social enterprise that created an beautiful innovative housing system that produces complete apartments, manufactured and fitted out in a factory and delivered on site for easy-fit assembly. The innovative solution not only provides great design, is fast to construct and low cost to build but also utilises green technology, lowering ongoing energy and running costs substantially.

London, United Kingdom

Heading up the Real Estate desk including recruitment, headhunting and business development.Circle Square is a boutique Recruitment and Search Firm based in London offering honest, professional, and tailored recruitment solutions of the highest quality to our clients and candidates alike. Specialising in recruitment within:• Investment Banking Recruitment (London M&A jobs)• Real Estate Recruitment• Private Equity Recruitment (London Private Equity jobs)• Investment Management Recruitment• Corporate Finance Recruitment

London, United Kingdom

Led real estate acquisition projects for a pension fund. From initiating, research, budgeting and financial modelling, producing Investment Memorandum and documentation, executing deals with internal team and external team of surveyors, solicitors, agents, investors, vendors, several contractors as well as communicating with stakeholders. • Conducted comprehensive research to identify real estate investment opportunities. • Assessed opportunities based on investment criteria and projected ROI.• Prepared documentation for investment committees and facilitated deal execution.• Executed and managed the whole acquisition process to completion.* Successfully led projects generating ROI of 28% and upwards.

London, United Kingdom

As Program Manager accountable for up to 20-25 projects per year and project managers leading between 4-6 each per year.• Managed seminar operations across five locations, overseeing sales activities and team recruitment. • Achieved outstanding results, over 2000 participants in 20+ seminars in 5 locations in the UK and Ireland.• Trained and developed sales teams and leaders, resulting in improved performance. • Collaborated with global department heads to drive marketing and sales strategies.• Implemented customer retention initiatives, leading to a significant increase in repeat business.• Oversaw sales and recruitment activities for event crews, team leaders, and supervisors.• Managed the production and delivery of seminars, courses, and training events, averaging over 80events annually.• Led project to digitalise production manuals, course and seminar manuals. As well as leading a project to go from onsite to web based seminars.Achievements:• Increased seminar participation by 25% through targeted marketing strategies.• Successfully recruited and trained a high-performing teams• Led digitising project, reducing preparation time and lowering delivery cost.• Led transition from onsite delivery to web-based, increasing availability for participants all overEurope contributing to a 75% retention rate.• Personally recruited and trained 140 team members.

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Post Graduate

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Nde