Magnus Rashid Email & Phone Number

Surrey, Bc, Ca

Support the critical early phase of the customer lifecycle, from pre-sales technical validation to post-sales customer onboarding. partner with Account Executives (AEs) and Customer Success Managers (CSMs) to define customer business goals and technical requirements, ensuring a seamless implementation of the software solutions. Manage the technical validation, drive customer adoption and accelerate time-to-value and user adoption.

Boston, Massachusetts, United States

Spearheaded the enhancement of the customer onboarding process for Medium and Small sized businesses to maximize retention and enhance customer satisfaction. -Reduced time commitment by 40% while maintaining a 93% satisfaction rate.-Accelerated time-to-value by 30%.-Increased ARR across 15% of customers within 45 days of activation.-Cultivated robust relationships with key stakeholders across client organizations, from CEOs to sales representatives, ensuring a cohesive and comprehensive understanding of client needs and expectations.

Toronto, Canada Area

Identified white space opportunities and established a new team function that championed procedural improvements and organizational connectivity across the marketing and sales organizations. -Delivered hard savings of 15% and achieved 8% sales growth (10MM) through more integrated campaigns-Led key activations such as Kraft Hockeyville and Pantry Day-Modernized partnerships, eliminating 900k in costs-Launched a new B2B platform for in-store marketing materials, benefiting 110 field reps and 3200 retail locations-Managed a team of two and multiple agency relationships with an annual spend of 5.5MM

Toronto, Canada Area

Led and managed operations for 110 field sales members nationally, implementing a new RetailEx platform, Repsly.-Maintained data integrity of Salesforce Org for entire Canadian retail business.-Enhanced visibility to in-store conditions which increased in-store compliance by nearly 30%. -Recooped all investment in RetailEx through improved compliance at just a single retailer for one promotional activity. -Oversaw the successful rollout of new analytics that combined multiple data sources for clearer KPIs. The top dashboard had over 30,000 annual uses and was leveraged by both sales reps and sales leaders. -Revamped 3rd party support services to deliver more consistent and quality services, reducing costs by 15% and focusing more on a long term partnership approach-Led the launch of an Image Recognition Platform (Planorama) which was tied to GTM agreements with key retailers. The program increased the share of the shelf across 6 core categories.

Burnaby

Invigorated Western retail partners, London Drugs, Buy Low Foods and HY Louie through new strategies including volume buys, store incentive programs and increased product listings. -Directed over 1.2 million in trade spend across all KH categories-Analyzed customers shelf set and shipment data to increase listing by 30 skus - Increased participation in key KH marketing campaigns

Vancouver, Canada Area

Re-established pertinent in-store relationships after long periods of vacancies. Handled two territories simultaneously during the highest volume months. - Utilized fact-based selling, developed through in-depth customer insights research, to secure incremental product distribution.- Supported major seasonal promotions and customer specific marketing programs to increase Kraft Heinz's in store presence.- Sold in large-scale store displays that helped the B.C. sales team drive the top consumption on innovation products across all of Canada.

Vancouver, Canada Area

Rogers Arena

Led teams between 5-15 members in fast-paced and high trafficked events including Canucks Games, Squamish Valley Music Festival and other major BC events. On three occasions received awards for exceeding metrics.- Gained resilience to "no" and how to engage with consumers positively- Delivered key consumer messages for major brands including Samsung. Labatt and Rogers

The exclusive UBC Donnelly Campus Representative charged with creating entertainment experiences at the sixteen Donnelly locations which include many of Vancouver's top public houses, bars and night clubs.-Created entertainment experiences for the UBC community-Worked collaboratively with some of the largest clubs on campus planning, organizing, marketing and executing events for over 200 people, including multiple fundraiser