Project Manager
My responsibilities are - coordination of tasks for the next sprint- monitoring the development process and solving issues - reporting development progress to Business Oners- regular calls with the development team to discuss project status, address issues, and align on goals- сollaborated with cross-functional teams, including developers, testers, and stakeholders, to ensure alignment and successful project delivery- facilitated discussions, managed expectations, and effectively resolved conflicts to achieve project goals.Cloud PBX – My primary responsibilities on this project included supporting the existing functionality andoptimising performance based on system load. Additionally, I handled integrations for spam number detectionand reputation whitelisting.Call Logic – As part of this project, I developed software for Call Center (based on Cloud PBX) to facilitatetelemarketing calls. Main Key features included:Compliance with legal restrictions on telemarketing calls.Call distribution to operators with specific skill sets.Integration with government registries to validate potential numbers.The software provided a control panel and statistical reporting for call center operations.The project included the integration of CALL SCRIPT, allowing customisable logic and functional keys forhourly client management and setting up necessary call forwarding options.AI – Main tasks included supporting functionality, as well as:Implementing an internal Speech to Text service to provide convenient text content from calls (multi-channel with speech recognition from each participant).Developing the Detector Anomaly Service Metric, which allowed notifications of potential failures basedon historical project data. The service monitored 12 business and service metrics, including server loadand analysis of incoming payments from clients.
