Maggie Chen

Maggie Chen Email and Phone Number

Principal Product Manager, Growth @ Ada 🦄 • AI • UX/UI • Product Strategy @ Ada
Maggie Chen's Location
Greater Toronto Area, Canada, Canada
About Maggie Chen

I turn vague ideas into ambitious products that work. I do this by aligning cross-functional teams to solve real problems with actionable, human-centered solutions.With a background that spans UX/UI design, research, marketing, and product management, I thrive in the space between strategy and execution—ensuring that ideas don’t just stay in slide decks but come to life and create value for both users and businesses.As a Principal Product Manager, I consistently bridge the gap between design and product to deliver scalable, human-centered technology that helps teams work better together and drives sustainable business growth.📈 KEY ACHIEVEMENTS: • Growth Leadership at Ada: As Ada’s first Growth PM, I built the company’s first product-led growth roadmap — and won the Sales' team's trust by helping land our first self-serve customer: a $180k contract with just 1 day in pipeline. I also designed and launched Ada's first free trial, quadrupling our inbound win rate (2% -> 8%), and established data tools for measuring product growth. • Free Plan Design: I designed Ada’s first free plan experiment, enabling users to get from signup to launch in under 5 minutes, which led to the creation of a dedicated Growth team to scale this initiative. • LLM-Powered Feature Design: I designed on core parts of Ada's generative AI Agent. These features helped secure strategic accounts, supporting 40x revenue growth within a fiscal year of the product's launch in Oct 2023. This helped position Ada at the forefront of customer service agentic AI. • Brand and UX Leadership at Grantbook: I built the brand, website, and UX design services at Grantbook, helping the nonprofit IT consultancy land its first six-figure contracts with major global foundations, including the Wellcome Trust, Oak Foundation, and Arnold Ventures. • Scaling Ecoschools Nationwide: I redesigned Ecoschools' platform, enabling their eco-educational program to scale from provincial to nationwide reach, growing engagement from 21 schools to 6300+ schools across all 10 provinces.🧠 WORK PHILOSOPHY:Execution is key. I believe in executing fast and learning fast, allowing strategy to be tested through real-world results. I’m passionate about making technology work for humans, helping teams innovate, scale, and solving complex problems with clarity.🌱 GUIDING PRINCIPLES"Execution eats strategy for breakfast." -Leah Tharin"There are no right answers to the wrong questions." -Ursula K. LeGuin"Strong back, soft front, wild heart." -Brené Brown

Maggie Chen's Current Company Details
Ada

Ada

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Principal Product Manager, Growth @ Ada 🦄 • AI • UX/UI • Product Strategy
Maggie Chen Work Experience Details
  • Ada
    Principal Product Manager, Growth
    Ada Mar 2024 - Present
    Toronto, Ontario, Canada
    I lead the new Growth function at Ada, including our overall strategy and coordinating across GTM/Product to execute on an ambitious roadmap: converting a sales-led B2B SaaS org into a product-led sales org within one year. Includes building a self-serve product experience from the ground-up. To get shit done, I also manage Ada's Growth tooling (PostHog for analytics, Chameleon for in-app adoption), tackle UI/UX design where needed, and manage qualitative research and business metrics… Show more I lead the new Growth function at Ada, including our overall strategy and coordinating across GTM/Product to execute on an ambitious roadmap: converting a sales-led B2B SaaS org into a product-led sales org within one year. Includes building a self-serve product experience from the ground-up. To get shit done, I also manage Ada's Growth tooling (PostHog for analytics, Chameleon for in-app adoption), tackle UI/UX design where needed, and manage qualitative research and business metrics for our self-serve user segment. Show less
  • Ada
    Senior Product Designer, Growth
    Ada Jan 2024 - Mar 2024
    Toronto, Ontario, Canada
    Lead the first Growth team at Ada. Work closely with Product & Design leadership, my team builds product experiences to drive Activation.
  • Ada
    Senior Product Designer, Application
    Ada Aug 2022 - Mar 2024
    On Ada's Application team, I led design for:⭐️ Ada's free plan: This resulted in our first qualified lead within 12 hours of launch (one of our first generative AI customers), faster time-to-launch (30 days to 5 minutes), and convinced leadership to invest in a dedicated Growth team⭐️ Generative AI-powered integrations: Connecting LLMs to APIs, enabling Ada to compete against a growing AI market
  • Ada
    Product Designer, Platform
    Ada Jun 2021 - Aug 2022
    Greater Toronto Area, Canada
    On Ada's Platform team, I worked on the core web chat widget and essential integrations like Zendesk, Oracle, Slack, and Facebook Messenger. I also led foundational user research to support product strategy shifts.⭐️ Drove a record deal: Over $500K USD ARR with a top US retailer⭐️ Built Ada's first native channel integration, Slack, to land our first IT automation contract with a global design software firm⭐️ Championed user research: Secured recurring funding and set up a… Show more On Ada's Platform team, I worked on the core web chat widget and essential integrations like Zendesk, Oracle, Slack, and Facebook Messenger. I also led foundational user research to support product strategy shifts.⭐️ Drove a record deal: Over $500K USD ARR with a top US retailer⭐️ Built Ada's first native channel integration, Slack, to land our first IT automation contract with a global design software firm⭐️ Championed user research: Secured recurring funding and set up a research hub.⭐️ Identified gaps in product strategy: Resulted in a new product team focused on user profiles⭐️ Cross-platform design: Designed mobile and web push notifications to support a new asynchronous chat strategy Show less
  • Chalk
    Senior Product Designer
    Chalk Jun 2020 - May 2021
    Remote
    At Chalk, I shape design projects, apply right-sized design/research/iteration processes, document product decisions, and maintain the design system. I work closely with leadership, engineers, customer care, and client managers to create user-tested, QA-approved digital tools that help K-12 educators deliver lessons more effectively.
  • Chalk
    Sole Product Designer
    Chalk Apr 2020 - Jun 2020
    Remote
    Chalk creates K-12 education technology to make educators' lives easier by digitalizing lesson planning, assessments, and curriculum planning.To help Chalk capture new paying users, I shaped and conducted a full-stack UX project to deliver a new search feature. This included: staff interviews, user research, assumptions tracking, wireframing, prototyping, and user testing.
  • Grantbook
    Design Consultant
    Grantbook Apr 2020 - Feb 2021
    Toronto, Ontario, Canada
    I provide as-needed UX and web design support on philanthropy tech projects. These are often proof-of-concept projects, where I help the team achieve alignment on a vision for their digital product. 🌟 Recent Work:- Donor Experience Design for the Seattle Community Foundation- Web & Interaction Design for the Greenbelt Foundation- Web & Data Design for Philanthropic Foundations of Canada's COVID-19 Response Initiative
  • Grantbook
    First Design Consultant And Sole Marketing Lead
    Grantbook Mar 2018 - Jan 2020
    Toronto, Canada Area
    I was the first design consultant at Grantbook, a tech consultancy that helps the world's largest foundations achieve digital transformation. I established net-new design services, built a B2B marketing and design ecosystem, and spearheaded a rebrand.Highlights:- Established Grantbook’s marketing & design infrastructure, including a brand refresh, CX-focussed website redesigns & optimization, a content marketing strategy, and a lean design system for proposals and deliverables. This… Show more I was the first design consultant at Grantbook, a tech consultancy that helps the world's largest foundations achieve digital transformation. I established net-new design services, built a B2B marketing and design ecosystem, and spearheaded a rebrand.Highlights:- Established Grantbook’s marketing & design infrastructure, including a brand refresh, CX-focussed website redesigns & optimization, a content marketing strategy, and a lean design system for proposals and deliverables. This supported Grantbook's entry into new markets (EU and Oceania), helping the team land its highest-value contracts ever.- Designed a gamified environmental certification app to support a Canadian nonprofit’s expansion to nationwide, including product strategy, user research, UX design, wireframing, prototyping, and user testing.- Prototyped fund management & impact dashboards in Google Data Studio for leading Canadian nonprofits, prompting new impact reporting projects with clients and an API innovation partnership with a leading grants software vendor.- Co-authored a landmark article on service design in philanthropy that helped secure a research project with the largest professional association for philanthropy tech (Technology Association of Grantmakers). Show less
  • Grantbook
    Creative Services Specialist
    Grantbook Oct 2017 - Mar 2018
    Toronto, Ontario, Canada
    In my first 3 months, I helped Grantbook redesign and rebuild its website. Additional work included cleaning up slide decks and proposals, designing new marketing collateral, and supporting its Managing Director in delivering net-new creative services such as: dashboard design in Google Data Studio, brand refreshes, and website design.Worked closely alongside Grantbok's Co-Founder & Managing Director, Anil Patel, and its Manager of Channel Partnerships, James Law.
  • Freelance Web Developer / Designer
    Web Designer & Developer
    Freelance Web Developer / Designer Dec 2016 - Aug 2017
    Toronto, Canada Area
    I developed digital and print experiences for local businesses, including branding, logos, websites, and marketing assets, alongside other integrated marketing needs, such as: user research and usability testing, wireframing, graphic design, copywriting, and event planning.
  • University Of Toronto
    Research Assistant, Centre For Biological Timing And Cognition
    University Of Toronto Sep 2015 - May 2016
    Toronto, Canada Area
    As a research assistant for Dr. Stevenson's studies in the Ferber lab, I recruited families and facilitate experiments in a study investigating how sensory and perception mechanisms affect cognitive development to produce autistic traits. In addition, I used Qualtrics to design and implement psychological surveys, and Zoho Database to manage participants.
  • University Of Toronto
    Web Designer & Developer
    University Of Toronto Sep 2015 - Feb 2016
    Toronto, Canada Area
    I designed and developed a new course website for ANT100 (Introduction to Anthropology), a foundational first-year course. The core design challenge was to build a responsive, fast-loading, accessible interface while ensuring that information was intuitively organized and anticipated student questions.TESTIMONIAL:"Maggie Cheung was hired by the Department of Anthropology to redesign the course web site for our introductory course, ANT100. She was attentive to the goals and wishes of… Show more I designed and developed a new course website for ANT100 (Introduction to Anthropology), a foundational first-year course. The core design challenge was to build a responsive, fast-loading, accessible interface while ensuring that information was intuitively organized and anticipated student questions.TESTIMONIAL:"Maggie Cheung was hired by the Department of Anthropology to redesign the course web site for our introductory course, ANT100. She was attentive to the goals and wishes of our teaching team. She produced an impressive, informative web site that is easy to navigate on all devices, and which is heavily used by the students. Among her useful and innovative ideas was to incorporate helpful plug-ins for improving students’  performance on the required essay. These included a plagiarism quiz and an essay checklist. Maggie is very sensitive to the latest developments in web design, so she is able to offer a large range of options for giving your site a smart, up-to-date look."- Dr. Ivan Kalmar, Ph.D. (http://projects.chass.utoronto.ca/kalmar) Show less
  • Chartreuse Media
    Web & Graphic Designer
    Chartreuse Media Sep 2014 - Dec 2015
    401 Richmond St. W., Toronto On, Unit 364
    At a boutique integrated marketing agency (http://chartreusemedia.com), I helped devise brand strategies, produce creative assets, design and develop websites, and coordinate social media campaigns.
  • Power Unit Youth Organization
    Sponsorship Director
    Power Unit Youth Organization Sep 2014 - Aug 2015
    Toronto, Canada Area
    Power Unit Youth Organization (http://power-unit.org) is a youth-driven non-profit organization based in Toronto, striving to promote youth development and empowerment through hands-on philanthropic projects.In this role, I led a team of youth to help negotiate and manage $50,000+ in corporate sponsorships to support PUYO's annual Night It Up! night market, a nonprofit event for which all proceeds went to our beneficiary (Yellow Brick House). Sponsors included Coca-Cola, TD Canada… Show more Power Unit Youth Organization (http://power-unit.org) is a youth-driven non-profit organization based in Toronto, striving to promote youth development and empowerment through hands-on philanthropic projects.In this role, I led a team of youth to help negotiate and manage $50,000+ in corporate sponsorships to support PUYO's annual Night It Up! night market, a nonprofit event for which all proceeds went to our beneficiary (Yellow Brick House). Sponsors included Coca-Cola, TD Canada Trust, Aveeno, Sony, Chatime, Trojan, Royal Tiger Towels, Uber, PowerStream, and other large-scale and local businesses. In addition, I wrote grant applications, proposals, and contracts, and managed invoice payment and event-day logistics. Show less
  • Power Unit Youth Organization
    Youth Development Director
    Power Unit Youth Organization Sep 2013 - Aug 2014
    Toronto, Canada Area
    I managed PUYO's 300+ youth volunteer base to execute PUYO’s three annual project, including Night It Up!, the GTA's largest pan-Asian night market, and worked with the board to strategize long-term organizational goals, including succession, role decentralization, and 360-degree member evaluationsProminent Achievements:+ Spearheaded organization of inaugural Level Up! Career Conference, connecting 100+ Markham-area high school students with professional across five industry sectors… Show more I managed PUYO's 300+ youth volunteer base to execute PUYO’s three annual project, including Night It Up!, the GTA's largest pan-Asian night market, and worked with the board to strategize long-term organizational goals, including succession, role decentralization, and 360-degree member evaluationsProminent Achievements:+ Spearheaded organization of inaugural Level Up! Career Conference, connecting 100+ Markham-area high school students with professional across five industry sectors (STEM, Business, Creative & Communications, Healthcare, Sports).+ Streamlined the recruitment process to target individual skills, resulting in a 33% increase in membership.+ Developed a program of individual development plans to maximize members' skills development.+ Devised inaugural training calendar, and facilitated workshops to develop project-relevant skills (communications, project management, sponsorship, marketing) Show less

Maggie Chen Education Details

Frequently Asked Questions about Maggie Chen

What company does Maggie Chen work for?

Maggie Chen works for Ada

What is Maggie Chen's role at the current company?

Maggie Chen's current role is Principal Product Manager, Growth @ Ada 🦄 • AI • UX/UI • Product Strategy.

What schools did Maggie Chen attend?

Maggie Chen attended University Of Toronto.

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