Responsible for running, building and maintaining a fiscally healthy business with high client satisfaction and creative innovation. Also overseeing staff education, and product sales.Support sales by participating in and facilitating education and promotional events including area classes, events, hands-on work-shops, and in-salon education.Continuously communicate with other team managers, such as on strategies to drive sales, new products and inventory needs.Directly train team members on sales strategies, brand standards and product knowledge.Coordinate interviews, new hires, and terminations with Human Resources. Gather analysis to develop plans that may be implemented to enhance individual and collective accomplishments. Report qualitative feedback from the field, improve retail excellence by providing clients with solid product knowledge and servicing skills.Responsible for helping our clients reach their greatest potential through supplying the best products and product knowledgeAs a licensed stylist, services are performed for a premium price as needed. Responsible for quality control, checking for best practices in both cosmetology technique and creative artistry

My role as salon manager for Ulta Beauty is to oversee all aspects of the business, operations and associate development with an emphasis on meeting/exceeding all goals and setting career path goals for the team. Creating a creative environment that maintains and exceeds standards of excellence consistently.* Responsible for meeting or exceeding salon financial metrics including salon revenue, average ticket, guest count, guest retention, rebooking, skin treatments, and pro-hairsales budget through staff recruiting and productivity development, salon service promotions, and salon service demonstrations. 
* Demonstrates business acumen with an understanding of key business drivers and can identify opportunities for growth within own location especially payroll management, staffing, for growth, average ticket and rebooking. 
* Responsible for the management of all salon personnel including; but not limited to, recruiting, training. Product knowledge, and skill development, loss prevention knowledge, performance management safety, recognition, and legal compliance. 
* Participates in Salon Professional Development Meetings, can identify when coaching vs. Mentoring is needed, and has personally achieved a promotion. This would be demonstrated by increased associate productivity, clear measurable goals, monthly SPDMs and annual performance appraisals. 
* Analyzes on a weekly/month basis the salon sales, expenses and trends, utilizing shortcuts system reports, partnered with general manager/district manager to determine on going standards for weekly revenue goals, average ticket goals, and customer retention goals. 
* Responsible for taking business goals and development goals, developing a quarter plan of action with clear steps and measurements and consistently execute to deliver expected results. 
* Implement computer skills in Microsoft, word, excel, outlook, and shortcuts, on a regular basis.

As a lead hair stylist, I provide proper consultations and exceptional customer service. 
• Responsible for converting guests off the floor into getting a service then following through an maintaining a high retention rate and rebooking percentage 
• Responsible for building a request client base through referrals and utilizing promotional materials available, while following all company policies and procedures.• Responsible for maintaining a consistent clientele. Upsell to all guests and recommend necessary product to guests. 
• Assisted in inventory ordering and daily chore. 
• Responsible for providing WOW customer service to all guests.

Responsibilities include oversight of facility operations, deliver great customer service, ensuring customer satisfaction. Manage employees schedules and performance, as well as working to make sure the salon is profitable. Included in my responsibilities are, interviewing, hiring, training, promoting, and supervising employees. I also oversee the stylist schedules and strive to provide opportunities for staff training in the latest techniques in the industry. Also, overseeing salon conditions in terms of appearance, cleanliness and safety, as well as making sure all supply inventories are stocked was a key responsibility. Banking, budgeting and other financial issues are also part of my job responsibilities. Keeping in mind, that profit is made.As a master designer, I provide proper consultations and exceptional customer service. 
• Responsible for converting guests off the floor into getting a service then following through an maintaining a high retention rate and rebooking percentage 
• Responsible for building a request client base through referrals and utilizing promotional materials available, while following all company policies and procedures.• Responsible for maintaining a consistent clientele. Upsell to all guests and recommend necessary product to guests. 
• Assisted in inventory ordering and daily chore. 
• Responsible for providing WOW customer service to all guests.

Key Job Accountabilities* Foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products.* Implement the training program, in line with the marketing and educational plan* Train designers on new modules, engage sales & marketing around education* Promote the market intelligence; ensure all beauty advisors are well equipped to servicing clients. * Report qualitative feedback from the field, improve retail excellence by equipping the beauty advisors with solid product knowledge and servicing skills* Continue advance training to bring latest trend, technology, and education to the field. * Implement training on clientele. Hands On Education * Hair design and make-up artist experience.* Showed passion about beauty with good product knowledge*  Excellent business sense that could translate into different environments and cultures* Extensive networking skills and good at connecting with people* Have a passion for education, transfer my know-how and ability to engage others in the industry. * Deliver training skills, communication skills and presentation skills* People & service oriented