Objective:Overseeing the operations for the groups department of all offices in South America, ensuring the best customer experience for both traveler and tour operator. Provide product support, contracting and customer service.Tasks:- Oversee operations, allotments, reservations and make sure deadlines are accomplished by the teams in each country.- Oversee communication with clients regarding allotment requests, changes, new departure dates and make sure that answers are sent on time and according to communications standards.- Unify operational criteria for each customer by controlling that procedures for each account is being followed, with the same standards and format in all our offices in South America- Identify the workload and assign work to each member of the team, for the different countries. Train them and give them support.- Support in making an operational handbook for each customer.- Product development and commercial support in the accounts supervised: evaluate how we can improve tours according to operational feedback of customers and answer product related questions from clients.- Work on the contract rates of each customer and negotiations with providers together with the region manager of each country.- Make site inspections or join group tours to evaluate the quality of our services- Customer satisfaction controls - tourleader surveys- Financial control on margins and make sure this is within first quoted or better, according to our objectives- Handling of complaints

- Increase sales in the American market: USA and Canada, active search for new clients and help the current ones to increase their sales. - Head of the project to open our sales to the Brazilian market, introducing and training this market to a new reservations system for travel agents.- Coordinate sales teams of the different offices in Argentina, Brazil, Peru, Costa Rica and Colombia.- Analyze and control sales margins and design new strategies for the next season/year.

- Keep strong relationships with our clients by controlling quality of our services- Analyze clients’ performance, satisfaction level, rates manual and contracts. - Update and control the clients’ data base- Create and send monthly newsletters and promotions- Generate sales reports of all clients. - Analysis of the complaints report at the end of each high season.

- In charge of analyzing product quality offered in Argentina, Chile, Peru and Brazil. - Evaluate providers´ performance and look for new proposals that improve the service quality- Negotiate rates with suppliers and strengthen the business relationship with them.

In charge of the commercial and operational assistance of VIP clients from the European market, quoting and confirming everything for their passengers traveling in Argentina, Chile and Uruguay.

Tourist assistance about the different destinations to visit in Argentina and reception of tourists from cruises