- Managed daily F&B operations, overseeing a team of 40 staff members and maintaining a focus on exceptional customer service.- Implemented cost-control measures, resulting in a reduction in operational expenses without compromising service quality.- Spearheaded the development and implementation of cost-effective menus, resulting in a 15% reduction in food costs while maintaining high-quality standards.- Established and maintained strong relationships with key vendors, negotiating favorable terms and reducing overall procurement expenses.- Implemented inventory management systems, resulting in a waste reduction and improved stock turnover rates.- Conducted regular staff training programs to enhance service standards, leading to a noticeable increase in customer satisfaction scores.- Ensured compliance with health and safety regulations and consistently achieved high inspection ratings.

- Managing guest feedback on various OTA websites- Communicating with in house team leads for problem-solving

- Led a team of 15 drivers and 5 sales reps- 25% increase in sales in 2019 compared to 2018- Main PoC with outsourced development team responsible for a new ticket system and website for Tallinn and Riga operations- Mapped processes, tenders, daily check-ins and content management- Created processes for customer feedback to be shared with internal and external stakeholders- Management of cruise pier service at Tallinn Harbor- operational logistics, team leading,communication with external stakeholders, on peak days over 1000 cruise tourists served in 3 hours- Daily operations- B2B sales, adhering to international brand standards of Red Sightseeing, billing,scheduling, governmental licenses, application testing, training and marketing- Day to day logistics for 20 drivers and buses- systematic streamlining of schedules, bus usages, timemanagement for the team

- Shipping of infrared cameras across the world- optimizing lead times and price efficiency- Following strict shipping and sales standards for dual-use items (potential military use) and high-risk products (li-Ion batteries)- Stock management via SAP system- monitoring stock levels, creating production orders- Member of the internal audit team- process control and analysis of the shipping and purchasing department, ISO 9001 standards

- Data analysis and compilation of tender documents for international tenders- Organization of various (Istanbul, Vienna, Frankfurt) in house trade fairs for up to 1000 delegates- Standardization of European tender documents- analyzing best practices across Europe via consultation with colleagues and suppliers, creation and implementation of standardized documents- Being a part of the pre-opening purchasing team for Hilton Tallinn Park for pre-opening expenditures- Adherence to Hilton Worldwide brand standards for all tenders and daily operations

- Shop operations including sales and production of various baked goods.

Management Trainee at Hilton Worldwide Frankfurt area office for the Hilton Supply Management. Designing 'Align Ourselves' for procurement in Hilton hotels in European area.

Special Events TeamSetting up and serving at events held in school

Working as a barmaid in the lobby bar and a waitress in larger events e.g. weddings, New Years Party, etc.

A four star business hotel Housekeeping and back office/office managerHelping to improve the hotels website and online checking in system (www.nordichotels.eu)During summers of 2008-2011