Technical Support Specialist
Current
Nov 2024 - Present
AeroLeads people directory · profile
Magx Durbin Email & Phone Number
Compassionate Customer Care | Technical Troubleshooting for SaaS | Creative and Operational Consultant | Reliable Teammate | Always willing to be a part of the solution
at
Clari
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Compassionate Customer Care | Technical Troubleshooting for SaaS | Creative and Operational Consultant | Reliable Teammate | Always willing to be a part of the solution
Location
Newport, Kentucky, United States
Company size
Who is Magx Durbin? Overview
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Quick answer
Magx Durbin is listed as Compassionate Customer Care | Technical Troubleshooting for SaaS | Creative and Operational Consultant | Reliable Teammate | Always willing to be a part of the solution at Clari, a company with 51 employees, based in Newport, Kentucky, United States. AeroLeads shows a matched LinkedIn profile for Magx Durbin.
Magx Durbin previously worked as Technical Support Specialist at Clari and Senior Product Support Specialist at Ripplematch. Magx Durbin holds B.A. In Fine Arts Studio, Painting from Anderson University.
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Clari
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Profile bio
About Magx Durbin
Technical Support Specialist with 8+ years of experience in SaaS and technical product support. Known for bridging the gap between customers and internal teams while elevating the support experience. Skilled in translating complex technical concepts to the audience, managing high-risk escalations, and driving data-backed improvements in product features and support processes. Passionate about fostering inclusive team cultures and delivering exceptional customer experiences.*History of exceeding expectations*8+ years of remote work experience and collaboration skills*Delightful interpersonal and written communication skills*Genuine desire to impact people’s lives positively with technology*Authentic desire for rapport with customers and team alike*Meticulous attention to detail, data collection, and analysis skill set*Obsessed with curating solutions that make people smile*Culture champion*Able to triage, prioritize, and handle multiple projects*Outstanding research, evaluation, and analytical capabilities*Always excited for the lessons of new challenges*Asker of excavating questions*DE&I is importantSoftware: Microsoft Office & Teams, Google Workplace, Adobe Suite, Salesforce, Confluence, Catalyst, Periscope, Zapier, Dropbox, Slack, Zoom, Figma, Intercom, Calendly, Acuity, JIRA, Sendgrid, Fullstory, Zendesk, Helpscout, Salesforce Service Cloud, Grammarly, Surveys, ChatGPT, Asana, CloudApp, Snipping Tool and more.
Listed skills include Powerpoint, Social Media, Art, Illustrator, and 25 others.
Current workplace
Magx Durbin's current company
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Clari
8 roles
Magx Durbin work experience
A career timeline built from the work history available for this profile.
Senior Product Support Specialist
- Established and scaled the support function for B2C from 0 to 3 employees, implementing best practices and Objectives and Key Results for success with VP- Managed internal and external technical requests and escalations, achieving a 98% customer CSAT score- Set up, troubleshot, and maintained SSO/SAML for enterprise clients, ensuring secure and efficient.
Mar 2022 - Aug 2024
Customer Support Specialist Ii
* Became an expert on Documents software to solve complex tickets via email and video conferencing * Learned enough PHP and SOQL (Saleforce’s Query Language), independently, to troubleshoot, debug, and solve issues * Edited and created content for knowledge base based on trends in the inbox* Trained new hires over product
Jun 2021 - Mar 2022
Research And Implementation Projects
Design And Research Virtual Assistant
*Supported local, small businesses by performing tasks and creating a web presence
Sep 2020 - Jun 2021
Customer Support Advisor And Webinar Host (Acuity Scheduling)
*Responded to support tickets with the goal of providing accurate responses while providing delightful email experiences* Created content and produced at least two live video webinars a week for the Scheduling software. Topics ranged from industry specific use cases, tips and tricks, and pre-sales* Eager to learn and always first to volunteer for.
Oct 2018 - Sep 2020
Vendor Manager & Operations / Consultation
*Created guided documentation and educated vendors about the propriety software and how to use it* Onboarded and empowered clients by instilling confidence in their new software to place & track orders* Extracted data and created macros in Excel for reporting needs to keep operations running efficiently* Interpreted spreadsheets and gave strategic.
Oct 2016 - Sep 2018
Customer Service Professional
* Worked collaboratively and proactively with Sales Representatives and Warehouse Team to forecast inventory and keep production running smoothly for clients* Oversaw the full life cycle for all orders and support communications for my assigned accounts. Entered data with precision and maintained customer deadlines* Created a Quickstart Guide to Success.
Jun 2017 - Jun 2018
Account Executive
*Facilitated communication between vendor and client to help meet expected client/geographical turn times.*Analyzed and determined sales opportunities to increase profitability.*Placed, processed, and delivered orders, including negotiating fees and adding new vendors.*Specialized in Desktop Reviews and Alternative Valuation products on Saas product.
Apr 2015 - Oct 2016
Team & coworkers
Colleagues at Clari
Other employees you can reach at clari.com. View company contacts for 51 employees →
MC
Marcus Chan
Colleague at Clari
Emeryville, California, United States, United States
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EG
Ewa Gajos
Colleague at Clari
Poland, Poland
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RR
Rohan Ravindra
Colleague at Clari
Bengaluru, Karnataka, India, India
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AH
Amanda Harper
Colleague at Clari
San Jose, California, United States, United States
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PD
Patrick Demartine
Colleague at Clari
Loveland, Colorado, United States, United States
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AA
Adeeb Ali
Colleague at Clari
Irvine, California, United States, United States
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JF
Joel Finigan
Colleague at Clari
North Deland, Florida, United States, United States
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AP
Aditya Prabhakar
Colleague at Clari
San Francisco Bay Area, United States, United States
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MS
Michele Schroeder
Colleague at Clari
San Francisco Bay Area, United States, United States
View →
MV
Michelle Vu
Colleague at Clari
San Jose, California, United States, United States
View →
Marcus Chan
Colleague at Clari
Emeryville, California, United States, United States
View →
EG
Ewa Gajos
Colleague at Clari
Poland, Poland
View →
RR
Rohan Ravindra
Colleague at Clari
Bengaluru, Karnataka, India, India
View →
AH
Amanda Harper
Colleague at Clari
San Jose, California, United States, United States
View →
PD
Patrick Demartine
Colleague at Clari
Loveland, Colorado, United States, United States
View →
AA
Adeeb Ali
Colleague at Clari
Irvine, California, United States, United States
View →
JF
Joel Finigan
Colleague at Clari
North Deland, Florida, United States, United States
View →
AP
Aditya Prabhakar
Colleague at Clari
San Francisco Bay Area, United States, United States
View →
MS
Michele Schroeder
Colleague at Clari
San Francisco Bay Area, United States, United States
View →
MV
Michelle Vu
Colleague at Clari
San Jose, California, United States, United States
View →
1 education record
Magx Durbin education
-
Anderson University
FAQ
Frequently asked questions about Magx Durbin
Quick answers generated from the profile data available on this page.
What company does Magx Durbin work for?
Magx Durbin works for Clari.
What is Magx Durbin's role at Clari?
Magx Durbin is listed as Compassionate Customer Care | Technical Troubleshooting for SaaS | Creative and Operational Consultant | Reliable Teammate | Always willing to be a part of the solution at Clari.
Where is Magx Durbin based?
Magx Durbin is based in Newport, Kentucky, United States while working with Clari.
What companies has Magx Durbin worked for?
Magx Durbin has worked for Clari, Ripplematch, Formstack, Design And Research Virtual Assistant, and Squarespace.
Who are Magx Durbin's colleagues at Clari?
Magx Durbin's colleagues at Clari include Marcus Chan, Ewa Gajos, Rohan Ravindra, Amanda Harper, and Patrick Demartine.
How can I contact Magx Durbin?
You can use AeroLeads to view verified contact signals for Magx Durbin at Clari, including work email, phone, and LinkedIn data when available.
What schools did Magx Durbin attend?
Magx Durbin holds B.A. In Fine Arts Studio, Painting from Anderson University.
What skills is Magx Durbin known for?
Magx Durbin is listed with skills including Powerpoint, Social Media, Art, Illustrator, Fine Art, Screen Printing, Letterpress, and Digital Photography.
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