Magy Taylor Email & Phone Number

Auburn, Me, Us

Auburn, Maine, United States

Auburn, Maine, United States

Taylor’d Wellness - where you’ll find professional coaching with a holistic spin. When you work with a certified coach, you work toward measurable results to remove obstacles that prevent you from reaching your goals. Research shows overall positive impacts for people who work with professional coaches to develop their strengths, achieve career advancement, or combat lifestyle problems. Ultimately the changes in behavior far outlast the time spent in coaching.As your coach I’ll work with you one-on-one to find your way forward, regardless the nature of your goals. Whether you want to improve your health and well-being, build stronger relationships, or strengthen your business acumen, I’ve got you. Using concepts drawn from psychology, behavior change, and life coaching fields, I help my clients overcome challenges to build and maintain habits for a more well-balanced life.

Accountable for regional performance for Order Modifications, Logistics and Returns service categories. Duties include engaging with Global Process Owners (GPO) on global process, tool, policy, OLA issues or changes. Lead 5 teams of Vendors globally. Work closely with Customer Service Managers to provide root cause and support on any process issues. Represent the Americas region with the global team to ensure regional perspectives are accounted for in process design and business transformation. Involvement in transformation projects, change management, incubation, and process optimization projects as required and assigned. Provide input to the training content, identify knowledge management (KM) gaps and support development of KM content as needed. Provide forecast input related to business changes in the region to GPO, and raise visibility to forecast misses and possible root causes. Accountable for the delivery performance of the Regional BPO vendor and regional performance of the global BPO vendor. Ensure reporting is accurate to watch for trends, high-light areas that need to be address from a process/GPO or CS Manager perspective.

Lewiston/Auburn, Maine Area

o Planning, coordinating and facilitating several virtual cohort sessions. o Project management and program enablemento Content Development, Communications & Engagemento Follow up with mentors, facilitators and Executive sponsors

Lewiston/Auburn, Maine Area

I'm responsible for providing consultative guidance and transactional support to our stakeholders in Regional Operations, Sales and our Customers. I have several alignments within this role, such as Order Management General Inquiries Customer Service category, wherein I lead two teams of vendors to drive business outcomes and address concerns raised by stakeholders. I'm also aligned to the Global Enterprise Segment (GES) and the Americas region for Product orders. Driving adoption of new tools and processes through change management is one of my strengths; I've designed content and hosted numerous informational sessions for this purpose. • End-to-end escalation management and complex issue resolution• Conduct listening/feedback sessions with internal/external clients• Provide consultation and guidance for internal stakeholders• Provide differentiated insights that drive productivity and profitability• Conduct Quarterly Operations Reviews and Metrics Analysis• Lead and oversee Vendor performance to drive desired business outcomes• Drive adoption of new tools and processes• Mentor junior Customer Service Representatives• Coordinate and facilitate Internal RCS Brown Bag Panel sessions• Optimize and improve business operations• Drive team collaboration

Lewiston/Auburn, Maine Area

Coordination and administration – regional/virtualo Coordinate hosting of local and virtual cohort eventso Project management and program enablement Content Development, Communications & Engagemento Help Develop and adapt cohort materials o Follow up with mentors and facilitators

Raleigh-Durham, North Carolina Area

While in Customer and Partner Services Regional Operations I’ve managed: • The Retail and Logistics Vertical of Global Enterprise Theater - Serving as a high touch POC for the account teams of Walmart, Home Depot and FedEx. o An integral part of that role was to attend segment/account meetings to provide differentiated insights that drive productivity and profitability improvements to the mutual benefit of Cisco and the Customer. o If you asked the Sales teams I’ve supported they’d tell you “Magy is resourceful and driven so no matter the issue, she’ll go above and beyond to resolve.”

Act as first contact for visitors and vendors.Provide patient room information to visitors as they arrive. Protect patients’ private information and monitor the “opt-out” patient list (no visitors). Answer phone and provide information to callers including but not limited to general information, visiting hours, phone numbers, directions, and department information. Train and handle certified therapy dog to conduct visits with patients, visitors and staff. Provide entertainment and emotional support to those in need with assistance of canine while respecting the wishes of those who are not comfortable with dogs. Carefully follow hygiene, sanitation and safety guidelines.

Havelock, Nc

I collaborated with government employees at MCAS Cherry Point where I developed new processes for digital data management. I worked extensively with cross-functional teams such as Engineering, Logistics and members of the Fleet. I'm proud to say we helped keep our service members safe by serving their technical publications needs with over 99% accuracy. Process and incorporate data in military technical manuals with less than 1% error rate to ensure safety of personnel who rely on accurate publications to prevent catastrophic malfunctions.Author new processes and train government employees to be proficient in those processes to drive the change from traditional hard copy to digital media.Prioritize multiple independent projects while also collaborating with several other departments to facilitate cohesive teamwork to ensure goals, objectives and deadlines are achievedUtilize numerous methodologies including the use of databases, shared servers, online central repositories and Microsoft Office suite to process new and existing data.

Mcas Cherry Point

I served as a Data Technician for 4.5 years working on several aircraft platforms including C-130, H-46, AV-8, H-53, F/A-18 and H-1. I am familiar with technical manual policy and procedures including but not limited to the NAVAIR 00-25-100, NAVAIR 00-25-300, NAVAIR 00-25-604 and NAVAIR 00-25-700 specifications as well as with the International Organization for Standard (ISO) 9001:2008 and Integrated Management System (IMS) Processes.I referred to the IMS processes daily through the Navy Marine Corps Intranet (NMCI) to retrieve forms such as Technical Manual Source Data Records (TMSDRs) and Printing Sequencing Sheets (PSS). I utilized the NAVAIR 00-25-700 in conjunction with MIL-STD-81927C for technical specifications when digitizing and formatting Work Package style manuals and utilize MIL-STD-38784 in reference to Sectional style manuals.Contributed an accuracy rate of 99% while still delivering products within specified project timelines on multiple task orders simultaneously. Authored and implemented new processes for Air Force H-1 Technical Manual Supplements and trained 7 team members on the new processes. Successfully authored both internal user guides and external ISO standardized documentation supporting the new processes.

Organized and directed 5 sales associates in promotion and sales of concessions products.Responsible for sales, marketing, production and quality assurance of food products.

Conducted macro analysis resulting in conversion of qualitative dialogue into quantitative data. Logged metadata to identify trends and specific data points.Produced 900 psychological/emotional assessment surveys and performed data entry in Microsoft SPSS.

Bachelor Of Science, Business / Management And Organizational Development, 4.0

Junior and Senior Years - Adult learning format, all classes condensed into 5 weeks.

Psychology

Sophomore Year - Online

Associate, Arts

Psychology

Freshman Year on campus

Education record