• Spearheaded digital transformation initiatives, enhancing business growth and employee productivity by 30%, through comprehensive IT strategy development in alignment with corporate goals.• Directed the enterprise-wide ERP implementation and rollout, achieving seamless integration across functions and improving operational efficiency by 70%.• Orchestrated strategic partnerships with IT vendors and service providers, bolstering information security and optimizing IT service delivery, resulting in a 99.99% reduction in system failures and service disruptions.

 Oversee all technology operations for a business unit and evaluate them according to established goals; direct to consumer and business to business applications as well as day to day internal applications needed for business operations.  Develop strategy as it relates to the ADD organization's IT infrastructure, annual budget (computer and information systems, security, communication systems, compliance engagement activities.).  Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology.  Lead strategic security planning to achieve business goals by prioritizing defense initiatives and coordinating the evaluation, deployment, and management of current and future security technologies for preventing any kind of data leaking.  Devise and establish IT policies and systems to support the implementation of strategies set by upper management, event, incident, and program management, as well as demand, project, and change management.  Monitors and analyzes technology risk trends, recommends appropriate IT policies, procedures, and practices to strengthen internal operations.  Analyze the business requirements of all departments to determine their technology needs; provide project management stage gate process for report out and business priorities.  Responsible for efficient and cost- effective technological equipment and software or software solutions, including development or customization requests.  Ensure smooth delivery and operation of IT services by monitoring systems performance.  Create processes and standards for selection, implementation, and support of systems.  Advises IT and business executives on the status of technology risk and compliance issues based on assessment results and information from various monitoring and control systems.  Participate in key planning and strategy meetings with IT Leadership and Risk Management teams

- Create and develop the overall IT strategy in compliance with the company corporate strategy- Contribute to the development and implementation of the strategic technology road map- Overseeing the development and maintenance of the infrastructure and technical environments to ensure optimal performance.- Planning for the IT budget company-wide to ensure alignment with the company corporate goals.- Implement and maintain IT policies and procedures and ensure its alignment with the business objectives.- Supervise and manage company’s business applications reliability, scalability, security and performance to provide smooth and secure business operations. - Identifying, evaluating and remediation any information security risks that might impact organization profit or reputation.- Establishing and maintaining a corporate wide security program to ensure the protection of Information assets.- Adopting the IT as a business enabler to all business operating functions to perform its roles in an automated manner.- Supervise and manage all IT operations activities and supporting functions from Application Support, Systems Administrations, Network Administration, Infrastructure and Technical Support.- Select the best software and hardware solution for the business need- Ensure the smooth running of all IT systems and security by installing upgrades and system updates of hardware and software systems.- Manage, coach, recruit and supervise all directly reporting staff.

RESPONSIBILITY• Participate in preparation of planning and controlling the IT Budget• Strategically plan for Information technology infrastructure to support the planned and already running systems• Participate in IT policies and procedures• Design, configure, administer, and upgrade IT Infrastructure network servers and technologies, LAN, WAN and VPN• Participate in assessing Edita's current technological systems and needs, recommends procuring and implementing system upgrades• Design/Select a secure network infrastructure and secure the clients and servers against viruses, malicious software and network attacks• Design and control backup systems and fault tolerance solutions, ensuring the backup plan implementation• Ensure that IT facilities meet the business needs of employees and departments.• Ensure that all IT staff is kept up to date with the latest technologies via external training or internal awareness sessions• Ensure the smooth running of all IT systems and security by installing upgrades and system updates of hardware and software systems • Maintain secure and reliable internal & external connections to all branches and factories• Project management for new acquired locations regarding IT infrastructure• Supervise and coach the technical support / core network teams• Design and control high availability solutions to provide 24x7 up time services• Manage IT Infrastructure Team “Systems Admins and Network Admins” and follow up on work processes and its accuracyACHIEVEMENTS• Maintaining zero downtime while moving data centre from old HQ to the new location on different governorate• Implementing private cloud in our premises and performing the best utilization for our hardware resources and achieving high availability on both levels “hardware and software”• Participating in SAP project implementation, preparing required highly available infrastructure and supervise SAP client automatic installation

RESPONSIBILITY1. Orientation and training for new staff for existing infrastructure and organization environment2. Evaluates and recommends changes to current and future Systems/Network requirements to meet the organizations needs and implement it or recommend its implementation3. Coordinate and implement network security measures in order to protect data4. Implement, test and maintain disaster recovery plans for production servers5. Monitors, plans, and coordinates the distribution of client / server software and service packs6. Securing all mail inbound and outbound communications through multilayer of Antivirus and AntiSpam solutions7. Verify stability, interoperability, security, and scalability of system architecture8. Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches9. Maintain strong knowledge of new products and services10. Manage Network Management Team and follow up work processes and its accuracy11. Keeps track of new learned technologies and share those with team members.ACHIEVEMENTS: • Implementing on premises Exchange 2007 CCR• Maintaining off-site backup for IT service• Securing some critical document from being accessed outside network.• Studying and implementing the proper virtualization solution to confirm its reliability in our business environment before go live.• Implementing MS Lync 2010 to enable unified communication• Enhance network security LAN/WAN and maintain automated access for company assets only.• Enhance WAN connectivity, response time, monitoring and availability up to 99.9%• Enable 3G backup connection for all branches and industries to operate business functions incase Telecom Egypt cut/stolen cables.• Minimizing network threats and implementing UTM solution• Maintain VPN connection for non-equipped TE landline infrastructure through Pre-WiMax wireless solution in many corporate sites

RESPONSIBILITY• Constantly giving feedback to customers and senior management on their networks, handover and demonstration of the new software releases and necessary hardware changes. • End-to-end project management, encompassing design, installation, migration and configuration that ensured completion within time and recourse parameters. • Planned initial projects and assignments to ensure appropriate skill-mix and capability level.• Troubleshooting, administration and support of Windows 2003/2008 server on several hardware at all levels.• Maintaining core infrastructure applications (DNS, DHCP, WSUS, .... etc)• Optimum trouble-shooting and problem solving.• First, second and third line support (software, hardware and networks).• Managing the email systems (Exchange 2003/2007) and ensuring the appropriate level of anti-virus and anti-spam protection.• Managed the business critical applications, in-house software, Internet connectivity and remote office connectivity.• Troubleshooting network connectivity issues liaising with Network Team• Providing support of IT hardware, software and infrastructure• Identified and resolved day-to-day and ad-hoc IT issues and efficiently maintained / upgraded the company’s IT infrastructure.• Writing change control documentation and updating Installation / new build procedure documents.• Liaising with customers, evaluating, estimating and purchasing both hardware and software solutions.

Working as a free lancer delivering MCSE certificate for a corporate customers.

Delivering Systems Engineering Certification• Consulting many companies (locally and abroad) and addressing their infrastructure problems and fine tuning their application and communication process.