Learning

•Develop annual training plans for management and human resources.•Analyze and schedule annual training plans for individuals and work teams regularly.•Develop effective improvement plans that are in line with objectives and specifications.•Innovate and recommend new training methods by communicating with training centers and holding periodic meetings with different training and development centers.•Create detailed reports on the analysis of training data for each department, highlighting the results and recommendations for using external training sources. In addition, make the request and follow up on negotiations with training centers to obtain the best prices.•Manage and maintain internal training facilities and equipment, making purchase requests through the Oracle system and following up on them from the beginning of the project to pay suppliers’ supplier's etct data by analyzing each department's department's data and reflecting it in an internal database to create an annual plan for the training programs required by the departments.•Design and develop training programs through outsourcing and internal training with coordination for internal certified trainers. Gather, organize, and input information into a digital database.•Supervise training materials and suggest appropriate improvements according to the needs of each department.•Manage projects from start to finish, ensuring timely delivery and employee satisfaction.•Follow up, supervise, and organize training courses to improve employees’ skills and meet their training needs.•Prepare proposals for training projects and carefully evaluate vendor proposals. Select suppliers that provide the best value for the organization. • Identify appropriate training methods and activities, including on-the-job training and professional development courses.•Thoroughly evaluate vendor proposals, selecting partners who provide the best value for the organization.

•Gathered and organized materials to support opera ons.•Aided colleagues, managers, and customers through regular communica on & assistance.•Drove workflow improvements by streamlining processes.• Received and responded to customer requests via le ers, emails, telephone calls, and in-person interac ons.• Entered data, generated reports & produced tracking documents.• Provided performance reviews and tailored employee feedback to facilitate professional development. to iden fy areas of improvement & formulate targeted ac on.• Provided leadership and direc on for employees, supervising ac vi es to drive produc vity & efficiency.• Produced detailed monthly produc vity reports to iden fy areas of improvement & formulate targeted ac on.• Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.

• Built strong relationships with the operations team to support business development opportunities and improve service.• Reached out to customers after registration and completing courses in the system to suggest additional services.• Maintained up-to-date knowledge of courses provided monthly.• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.• Communicated professionally with colleagues, freelancers, and clients.