Maha Alankar Email & Phone Number

Dubai, United Arab Emirates

• Developed and executed the pharmacy group's strategic vision and business objectives, driving growth and operational excellence.• Identified and pursued business development opportunities, including expansions, mergers, and acquisitions to enhance market presence.• Managed the pharmacy group's budget and financial resources, ensuring effective financial oversight and resource allocation.• Monitored financial performance and conducted comprehensive analyses of financial reports to support informed, data-driven decision-making.• Led recruitment and talent acquisition initiatives to attract top-tier professionals, fostering a positive workplace culture that promotes engagement and retention.• Championed employee development and career advancement opportunities, cultivating a culture of continuous training and improvement• Designed and implemented competitive incentive schemes for diverse roles, ensuring attractive compensation packages aligned with market trends.• Established and maintained high standards of customer service, enhancing patient relationships and fostering a customer-centric organizational culture• Addressed customer feedback and concerns proactively to continuously improve the overall customer experience.• Cultivated strong partnerships with health insurance companies, ensuring adherence to relevant regulations and compliance standards• Built and sustained relationships with suppliers, healthcare providers, and stakeholders to optimize operational efficiency• Oversaw end-to-end supply chain operations, from product selection to sales, ensuring effective management of resources.• Developed strategic purchasing initiatives to secure high-quality products at competitive prices• Analyzed operational data and presented insights to senior management to facilitate strategic decision-making.

Jordan

• Formulated and executed operational strategies that enhanced business performance and positioned Aster Pharmacies as leaders in the healthcare market.• Championed the development and enforcement of robust quality assurance frameworks, ensuring compliance with regulatory standards while promoting a culture of excellence.• Streamlined pharmacy processes through innovative solutions and best practices, which significantly improved efficiency and service delivery across all locations.• Designed and implemented advanced training programs aimed at equipping staff with the necessary skills and knowledge to uphold high-quality service standards.• Conducted in-depth analyses of operational metrics and quality performance indicators, providing strategic insights to senior management for informed decision-making.• Fostered collaboration among various departments, including marketing and finance, to align operational initiatives with organizational objectives and enhance overall patient care.• Maintained proactive relationships with regulatory bodies, ensuring compliance and facilitating the smooth operation of pharmacy practices.• Led initiatives focused on improving patient and customer satisfaction, utilizing feedback mechanisms to drive continuous service improvements.• Directed comprehensive audits across pharmacy operations, delivering insights and actionable recommendations to senior leadership for operational refinement.• Oversaw the overall business operations of all Aster pharmacies in Jordan.• Drove transformative initiatives that enhanced operational efficiencies, significantly contributing to the organization's strategic goals and mission in the healthcare sector.

Dubai, United Arab Emirates

• Developed and implemented comprehensive strategies and programs to enhance the quality of healthcare services, aligning them with industry best practices.• Prepared and reviewed regulations, Standard Operating Procedures (SOPs), and quality-related policies to ensure compliance with current healthcare laws and regulations.• Monitored healthcare operations to ensure adherence to recognized quality standards, conducting regular assessments to identify areas for improvement.• Designed and executed training programs to enhance staff understanding of quality standards, ensuring consistent application across all levels of the organization.• Generated detailed reports on quality performance metrics and provided actionable recommendations for continuous improvement.• Engaged with regulatory authorities to ensure compliance with all legal and regulatory requirements, fostering strong relationships to support organizational goals.• Developed strategies to assess patient and customer satisfaction, addressing quality-related issues promptly and effectively.• Led and managed the quality team, guiding members towards achieving defined quality objectives and fostering a collaborative work environment.• Successfully obtained the Sheikh Khalifa Business Award for innovation in 2017.• Conducted departmental audits across HR, insurance, marketing, and purchasing, presenting findings directly to the CEO to drive improvements.• Promoted to oversee all pharmacies in Jordan and Kuwait, aligning quality assurance initiatives with the company's vision and operational targets.• Developed and maintained a comprehensive filing system for quality-related documentation, ensuring efficient access to audits and award submissions.• Oversaw recruitment efforts for Aster's staffing requirements throughout the Middle East, including Jordan and Egypt, until 2017.

• Spearheaded the preparation of Standard Operating Procedures (SOPs) across all Aster Group pharmacies, leading to the successful attainment of ISO certifications, which underscored our commitment to quality and excellence.• Managed the organization and submission of files for various quality-related awards, including the Dubai Service Excellence Award, which we won for five consecutive years from 2013 to 2018.• Coordinated efforts to achieve the Dubai Equality Award appreciation from the Dubai Economic Department, ensuring all documentation was in order and reflective of our high service standards.• Developed and maintained a comprehensive filing system for quality-related documentation, facilitating easy access for audits and award submissions.• Collaborated with cross-functional teams to implement quality improvement initiatives and ensure compliance with industry standards.• Monitored ongoing quality control processes and provided recommendations for enhancements, fostering a culture of continuous improvement within the organization.• Managed recruitment for Aster's staffing needs across the Middle East, specifically in Jordan and Egypt.

• Oversaw daily operations of the pharmacy unit, ensuring efficient service delivery and adherence to company policies.• Managed inventory control, including ordering and stock management, to maintain optimal product availability and minimize waste.• Trained and supervised staff, fostering a positive work environment and enhancing team performance to meet customer needs.

Bachelor'S Degree, Pharmacy

Master Of Business Administration - Mba