Maha Diwan, D.B.A. Email & Phone Number

Egypt

Alexandria, Egypt

Egypt

Industry Value Advisor Expert serving top Service Industry clients in Egypt create value through digitalization. The main objective is enabling value creation in the digital economy through new business models/revenue streams and cost reduction opportunities leveraging Big Data, IoT and advanced analytics.

Egypt

Headed business development for Egypt operations with full oversight of market segments, bids, and business planning for $1M budget. Reported directly to the MENA region director. Led the team of business/solution consultants, architects, and systems engineers while ensuring alignment of all business units across the organization. Achieved initiatives by working in close collaboration with department stakeholders to develop customized solutions aligned with go-to-market strategies and resource IT products/service offerings.⇨ Steered development by driving the business plan, tailoring product/service offering, and building the entire operation: Facilities, Legal, Financial, HR, Marketing, Sales team, Pre-Sales, and Delivery.⇨ Advanced industry competitiveness market strategies, successfully defining the scope of client needs and attracting interest with successful technology integration within client budget and forecasted growth potential.⇨ Enhanced integration of new partners by managing the launch process with clear roadmaps to monitor deviations from targets in on-boarding, cross-functional coordination, and product introduction.

Navigated the complexities of managing multiple projects at Egyptian ports to drive business initiatives by leading a team of project managers, operation and infrastructure engineers with evangelizing Cloud Computing, SaaS/PaaS technologies to prospects and customers. Drove sales/market share by applying customer-focused sales strategies that produced customer enthusiasm and a continuous stream of revenue for additional services. Bridged communication between clients and technical teams during projects, facilitating alignment between Solution Engineering and Partners, Operations, and groups.⇨ Secured projects that contributed $1M in average annual revenue for delivery of solutions including automated solutions for Marketing, Business, Operations, and IT departments. ⇨ Expanded market penetration by leading workshops and presentations for technical teams and C-Level executives, discussing Cloud concepts, ROI/TCO/Time to Money, architecture, security, performance, integration, and solutions.⇨ Delivered strong results by maintaining knowledge of competitive products and solutions to compare and contrast successfully while also demonstrating knowledge of the sector.⇨ Integrated research into custom tailored sales presentations that resulted in quote accountability, increased territory sales and expanding the network of referral relationships.

Integrated complex project management tactics to analyze operations using tools to monitor and control solution integration. Led a team of 30 engineers in executing the scope of deliverables for multiple concurrent deliverables while carefully managing client relationships and ad hoc development requests. Full P&L oversight of the $500K budget for the Alexandria Port Automation project. Liaised between clients and technical teams. Spearheaded oversight of bids and proposals.⇨ Achieved initiatives within budget by evaluating data and outlining roadmaps for success in driving the vision, values, strategic goals, objectives, and action plans within resources and timelines.⇨ Reduced development time and costs using clearly outlined assumptions and constraints, WBS, external communication, delivery strategies, issue management, resource plans, testing, and follow-up.⇨ Pushed projects through the pipeline by managing all phases of planning and deliverables, resulting in process consistency and organizational alignment of teams on projects.⇨ Increased transparency into current positioning by tracking results, testing functionality, and assessing key performance metrics in reports to monitor deviations from targets.

Accomplished objectives in coordinating projects with transformational system framework, innovative applications, and custom backend solutions (IBM Message broker, IBM WEBSPHERE, IBM MQ and in-house prepared java interfaces). Served as liaison between business clients and development teams by presenting proposals and managing team efficiency for tailored design and end-to-end solutions. Upheld compliance by coordinating with port authorities, customs authority, GOEIC authority, warehousing companies, container terminals, and maritime databank.⇨ Contributing to enabling a reengineered process flow replacing redundant inaccurate paper documents exchanged within those entities with exchanged well organized data messages (XML & EDI formats).⇨ Outlined business requirements with coordinated budgets, resourcing, and deployment for IT projects, data governance, integration, and security for all programs. Tracked metrics.⇨ Enhanced employee integration by training and mentoring new team members to cross-functionally collaborate to deliver projects with an end-user focus.

Liaised with the key stakeholders of business units to adopt, plan, and manage the migration to new systems. Worked closely with teams to define agreed upon requirements documents, leading to well defined scope of work within projects plans for developing ERP systems within maritime governmental bodies.⇨ Successfully developed systems for: Syrian, Damietta, Alexandria, Port Said port authorities and Egyptian Navigation Company, and authority for maritime safety.⇨ Advanced QA by integrating KPI dashboards for continuous improvement through the processes including, design, release, code support, content management, helpdesk support, and 3rd party vendor oversight.⇨ Led a team of 10 developers to finalize the software systems using oracle forms and reports and C++ while spearheading systems builds in Oracle Designer.

My responsibilities included but were not limited to:• Analyzing and developing internal systems to server the internal operations of the company.• Working with the top management on achieving the IT goals of the company that serves the company's strategy. • Providing continuous support and upgrade for the developed systems.• Providing IT technical support for company employees.

Major responsibilities:• Working within a team of developers to develop various software applications using Visual C++, C++ and Visual Basic.

Major responsibilities:• Providing after sales customer support for clients regarding various software tools and applications.• Providing after sales training.• Assisting in developing some software applications.

Major responsibilities:• Preparing AutoCAD drawings for company projects.

Dba, Doctorate Of Business Administration, Excellent

Dissertation focused on cloud logistics "The Impact of Cloud Computing on Logistics Collaboration and Competitive Advantage in Egypt"..

Attended, International Transport & Logistics Master Courses

A very useful academic and practical studies in areas related to logistics, supply chain and international transport. Areas covered.

Mba, Master Of Business Administration, Excellent

Study covered important areas in management and business administration. It added a lot to my technical expertise as an engineer as it.

Higher Diploma, Engineering Management, Excellent

A post graduate academic diploma covering most areas of management. It was targeted for engineers so that they can have management.

Post Graduate Certificate, Computer Systems And Applications

I studied computer software and design courses for 2 years to get the post graduate certificate in computer systems and applications..

Bachelor'S Degree, Faculty Of Engineering