Maha Hemdan Email & Phone Number

Maadi

 Follow up. Follow up the technical department in replying customers’ emails and solving their technical problems. Remind the technical team with the pending tasks that exceed their due dates Follow up the execution of the periodical visits to our customers to create the analytical reports that help us to measure the customer’s usage to the system for every function. Revise test cases to ensure proper test coverage. Follow up the adherence to the company’s policies… Show more  Follow up. Follow up the technical department in replying customers’ emails and solving their technical problems. Remind the technical team with the pending tasks that exceed their due dates Follow up the execution of the periodical visits to our customers to create the analytical reports that help us to measure the customer’s usage to the system for every function. Revise test cases to ensure proper test coverage. Follow up the adherence to the company’s policies, and report for any non-compliance action. Manage customers’ Licenses. Open new accounts for the new customers on the activation website Monitor the customers’ adherence of following the rules while using the licenses Investigate in the customers’ problems to know if these problems have occurred as a result of their misuse or not Resolve the customers’ problems Write & develop the technical documents.  Noncompliance report Performance analysis report Release notes. Help files. Manual Files. Analytical Reports for the technical visits “Check Lists”. Create presentations whenever they are required. Show less

Maadi

 Estimate project’s time, milestones schedule Help the business analysist in gathering customer’s requirements and record them. Define deliverables and acceptance criteria Coordinate with the team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Establish effective project communication plans and ensure their execution. Follow up the customer’s interaction with the system. Prepare periodic reports by… Show more  Estimate project’s time, milestones schedule Help the business analysist in gathering customer’s requirements and record them. Define deliverables and acceptance criteria Coordinate with the team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Establish effective project communication plans and ensure their execution. Follow up the customer’s interaction with the system. Prepare periodic reports by gathering, analyzing and summarizing relevant information. Create different reports, presentations and any documents are required. Measure the gap between what has been planned and what has already been achieved in the project, and report for any delay. Show less

Maadi

Heliopolis

 Follow up the sales processes with the sales representatives & sales managers in all branches. Prepare the daily sales and customer report. Follow up the stock movement with the warehouses keepers to request another order from suppliers in case of needing more goods and follow up its arrival. Coordinate orders between suppliers and our customers.  Follow up the cars’ movement in all branches. Follow up the sales representatives’ attendants. Prepare for the… Show more  Follow up the sales processes with the sales representatives & sales managers in all branches. Prepare the daily sales and customer report. Follow up the stock movement with the warehouses keepers to request another order from suppliers in case of needing more goods and follow up its arrival. Coordinate orders between suppliers and our customers.  Follow up the cars’ movement in all branches. Follow up the sales representatives’ attendants. Prepare for the meeting and write minutes of meeting.  Maintain a filling system (hard, soft). Manage schedule and calendar of the manager.  Prepare monthly presentation which reflects the sales representatives' performance in all branches. Send mails, write memos and handle calls. Use office machines (photocopier - Fax - scanner). Show less

Agoza