•Responsible for managing a large portofolio of clients (music record labels, film and series production companies, radio stations and in-flight entertainment managers..etc) in the MENA region and acting as main point of contact for them.•Coordinate the collection of data on the usage of clients’ intellectual property, ensuring accurate monitoring of music played and movies & series streamed, on radio stations, streaming platforms, and other media channels•Analyse collected data to identify unauthorised usage or potential infringements.Prepare and present reports to clients detailing findings and insights regarding their intellectual property.•Generating business growth and business development strategies, data analysis, market research and communications with existing and potential clients.•Focusing on enhancing client retention by building strong relationships and ensuring high levels of satisfaction• Oversee and manage all aspects of customer engagement, providing customised solutions, ensuring timely responses, and focusing on satisfaction, account renewals, and expansion of business opportunities.

Almah; a social enterprise and a clothing brand created by the Egyptian Clothing bank to fund it• Assisting the creative team in designing promotional materials• Creating a social media calendar for all the social media platforms• Writing and designing posts for social media (posts, stories..etc)• Working with the Creative Director on creating alternative artistic and creative visions and ideas• Writing reports and consumer insights regarding the products• Creating the database of all the directors, creators, designers, artists any potential clientele• Preparing sales revenue reports and delivering it to the sales manager• Participating in markets to sell our products and helping with the curation of the booths

•Curated and arranged the displays of paintings and artworks in the gallery space, ensuring an aesthetic and engaging presentation •Wrote descriptive and informative labels for each painting and artwork providing context and insight for visitors •Produced catalog materials showcasing the artworks featured in exhibitions•Managed artist database, collected and organised information to support gallery operations•Invited artists and visitors to attend weekly exhibitions and events

Account Management Team• Conducting market visits and competitive analysis• Understanding the work flow and operation of each department• Writing briefs, status reports, contact reports.• General understanding of the industry and media monitoring.• Attending briefing sessions and have an active role in brainstorming sessions.• Coordinating and following up with will all internal departments to make sure everything is flowing smoothly(client feedback, coordination between traffic etc...).• Participating in presentation preparations and dealing with client feedback.• Attending production procedures in general (PPM, Shoots, Photoshoots).

Vodafone Egypt• Presenting ideas to the online shop team to increase sales and maximise profit. • Attending to the needs of employees. Vodafone Shared Services Egypt• Coming up with creative ideas for the company's events.• Summarising internal feedbacks from the company's former employees and submitting them in the form ofreports.• Rotating in different departments to maximise my knowledge in different areasand come up with relevant output.