• Being accountable for daily/weekly/monthly goals and expectations including client specific SLA and compliance with process,• Identifying opportunities for solution growth across practice streams,• Acting as escalation point for issues that arise and identifying the optimum solution for both parties,• Supporting the Recruitment Sourcing Manager and Admin Manager with workload allocation, including volume forecasting, headcount planning and leave management,• Delivering effective performance optimization of all team members, ensuring all KPIs are set and appropriate, development plans are devised and mentoring is provided as required,• Recruiting and inducting new staff as required, ensuring effective training and onboarding processes minimize disruption to the client and improve time to productivity,• Assessing Recruitment Sourcing Managers and Recruitment Administrative Managers on performance ratings, financial incentives and development requirements.• Ensure the candidate tracking system is utilized to produce positive audit results• Utilize reporting from candidate tracking system to support recruitment activities• Coaching and developing direct reports to implement relevant sourcing strategies• Document research methods so they may be shared with other recruiting team members• Manage the team to develop an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants• Manage a PSL performance and within in financial targets• Work with Candidate Attraction team to design and implement campaign• Drive candidate satisfaction and ensure all candidates are screened, tested, and interviewed effectively to maintain SLA's

• Housekeeping and Pantry Hygiene management in the Business Towers • General Office Repair and Services management• Monthly presentations to upper management detailing inventory, consumption, and procurement statistics• Daily, weekly, monthly, quarterly, and yearly reports and dashboards creation and distribution• Workflow management and general service tickets management• Planning & execution of employee engagement activities• Internal and external communication management• Planning and organizing team, org-wide events, and celebrations• Gym management • Bio composting and waste management• Create guidelines and training modules for the IFMS staff• Budget and Invoice management• Provide 24x7 on-call support in adherence to specific business requirements

• Responsible for general office repair and services management• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and office operations• Supervised housekeeping and pantry hygiene management • Created and distributed reports and dashboards • Maintained office staff by recruiting, orienting, and training employees• Led the front desk team to satisfy client needs• Handled all aspects related to travel requirements and arrangements• Responsible for vendor and contract management• Responsible for invoice management• Responsible for the payroll processing of the administration department employees• Created guidelines and training modules for the IFMS staff

• Coordinated all aspects related to the customer property showings • Oversaw office inventory activities, including ordering, stocking, and shipment receiving • Responsible for coordinating travel arrangements based on business needs• Prepared daily, monthly, and weekly reports• Presented department metrics to upper management monthly• Answered telephone calls and emails from customers and clients and directed them to relevant staff • Processed invoices and ensured vendors were paid promptly• Responsible for project and property management (site office)

• Managed the overall services provided within the facility• Led the travel desk team which coordinated the travel arrangements of domestic and international clients • Responsible for office inventory activities• Responsible for emergency management and business continuity planning• Oversaw the management of the facility service tickets• Presented consolidated reports in management monthly review meetings• Planned and executed employee engagement activities• Responsible for procurement and inventory management

• Responsible for Answering telephone calls and emails from customers and clients and directing them to relevant staff • Responsible for coordinating travel arrangements based on business needs• Led the front desk team to satisfy client and business needs• Coordinated with the finance team to facilitate administration invoicing and payment processing• Served as the executive assistant to the Managing Director• Performed basic accounting functions including cash reconciliations

• Answered telephone calls and emails from customers and clients and directed them to relevant staff• Led the front desk team to ensure that the needs of clients and business were met• Responsible for coordinating travel arrangements based on business needs• Defined procedures for retention, protection, retrieval, and disposal of documents and records

• Coordinated training activities for various teams • Created and distributed daily, weekly, monthly, quarterly, and yearly reports and dashboards• Hired, trained, and on-boarded new employees• Created guidelines and training modules for the IFMS staff• Responsible for planning and execution of Corporate Social Responsibility events• Oversaw the travel desk catering to Sinar Academy• Played a key role in the brainstorming sessions with internal stakeholders to re-engineer workflows

• Answered, screened, and re-directed calls with professionalism and efficacy• Oversaw the daily operations of the front office• Responsible for coordinating all travel-related activities• Responsible for office supplies management