Mahalakshmi Mohan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

India

India

• Being accountable for daily/weekly/monthly goals and expectations including client specific SLA and compliance with process,
• Identifying opportunities for solution growth across practice streams,
• Acting as escalation point for issues that arise and identifying the optimum solution for both parties,
• Supporting the Recruitment Sourcing Manager and Admin Manager with workload allocation, including volume forecasting, headcount planning and leave management,
• Delivering effective performance optimization of all team members, ensuring all KPIs are set and appropriate, development plans are devised and mentoring is provided as required,
• Recruiting and inducting new staff as required, ensuring effective training and onboarding processes minimize disruption to the client and improve time to productivity,

Chennai Area, India

• Housekeeping and Pantry Hygiene management in the Business Towers
• General Office Repair and Services management
• Monthly presentations to upper management detailing inventory, consumption, and procurement statistics
• Daily, weekly, monthly, quarterly, and yearly reports and dashboards creation and distribution
• Workflow management and general service tickets management
• Planning & execution of employee engagement activities

India

• Responsible for general office repair and services management
• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and office operations
• Supervised housekeeping and pantry hygiene management
• Created and distributed reports and dashboards
• Maintained office staff by recruiting, orienting, and training employees
• Led the front desk team to satisfy client needs

Karnataka, India

• Coordinated all aspects related to the customer property showings
• Oversaw office inventory activities, including ordering, stocking, and shipment receiving
• Responsible for coordinating travel arrangements based on business needs
• Prepared daily, monthly, and weekly reports
• Presented department metrics to upper management monthly
• Answered telephone calls and emails from customers and clients and directed them to relevant staff

Chennai Area, India

• Managed the overall services provided within the facility
• Led the travel desk team which coordinated the travel arrangements of domestic and international clients
• Responsible for office inventory activities
• Responsible for emergency management and business continuity planning
• Oversaw the management of the facility service tickets
• Presented consolidated reports in management monthly review meetings

Chennai, Tamil Nadu, India

• Responsible for Answering telephone calls and emails from customers and clients and directing them to relevant staff
• Responsible for coordinating travel arrangements based on business needs
• Led the front desk team to satisfy client and business needs
• Coordinated with the finance team to facilitate administration invoicing and payment processing
• Served as the executive assistant to the Managing Director
• Performed basic accounting functions including cash reconciliations

Chennai, Tamil Nadu, India

• Answered telephone calls and emails from customers and clients and directed them to relevant staff
• Led the front desk team to ensure that the needs of clients and business were met
• Responsible for coordinating travel arrangements based on business needs
• Defined procedures for retention, protection, retrieval, and disposal of documents and records

India

• Coordinated training activities for various teams
• Created and distributed daily, weekly, monthly, quarterly, and yearly reports and dashboards
• Hired, trained, and on-boarded new employees
• Created guidelines and training modules for the IFMS staff
• Responsible for planning and execution of Corporate Social Responsibility events
• Oversaw the travel desk catering to Sinar Academy

Chennai, Tamil Nadu, India

• Answered, screened, and re-directed calls with professionalism and efficacy
• Oversaw the daily operations of the front office
• Responsible for coordinating all travel-related activities
• Responsible for office supplies management