Proven Customer Support Expertise: Demonstrated track record of providing exceptional customer support.CRM Proficiency: Well-versed in CRM systems and best practices for effective customer relationship management.Effective Phone Communication: Strong phone handling skills and active listening abilities, ensuring optimal customer interactions.Quick Learner: Aptitude for rapidly acquiring new skills and knowledge.Complex Problem Solving: Skilled in tackling intricate issues and finding innovative solutions.Reliable and Committed: Known for a strong sense of responsibility and unwavering commitment to tasks.Microsoft Office Proficiency: Proficient in using Microsoft Office applications for productivity.Service-Focused: A dedication to providing top-notch service and meeting customer needs.Customer-Centric: Ability to adapt and respond effectively to various customer personalities and preferences.Effective Communication: Excellent verbal and written communication skills, with a focus on clear presentation.Multi-Tasking and Time Management: Proficient in managing multiple tasks, prioritizing effectively, and optimizing time.
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Customer Support SpecialistOrange Egypt Jun 2020 - Nov 2023EgyptOrange EG | Customer SupportAssisting customers with connectivity issues, slow speeds, or service interruptions.Providing solutions for hardware and software problems related to ADSL services.Helping customers manage their accounts, including billing inquiries and plan changes.Advising customers on available plans and upgrades for improved service.Checking in with customers after resolving issues to ensure satisfaction. -
Customer Support SpecialistTeleperformance Jan 2019 - Jan 2020Cairo, EgyptTeleperformance - Samsung | Customer SupportDelivered technical support for various Samsung devices, resolving issues via phone.Addressed customer inquiries about product features and pricing.Generated sales leads, contributing to revenue growth.Identified customer needs to ensure satisfaction and build trust.Collaborated with service center engineers to efficiently resolve claims.Managed maintenance orders and communicated delivery times.Scheduled appointments for installation and maintenance services. -
Back OfficeTeleperformance Feb 2018 - Jan 2019Cairo, EgyptTeleperformance - Fetcher | Back OfficeManaged the online purchasing process across Saudi Arabia, ensuring seamless operations.Oversaw the delivery of items from warehouses to customer locations, prioritizing accuracy and timeliness.Assessed customer addresses to identify the most suitable warehouse for efficient order fulfillment.Coordinated delivery appointments to align with the availability of both customers and representatives. -
Marketing Research SpecialistNielsen Media Research Jan 2014 - Mar 2016Cairo, EgyptConducted marketing research and developed campaigns for VIP clients.Measured customer satisfaction through direct phone surveys.Executed outbound calls to gather accurate data from a diverse customer base.Conducted phone surveys to assess market satisfaction for specific products andservices.
Maha Sayed Education Details
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Legal Sciences
Frequently Asked Questions about Maha Sayed
What is Maha Sayed's role at the current company?
Maha Sayed's current role is Customer Support.
What schools did Maha Sayed attend?
Maha Sayed attended Cairo University.
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Maha Sayed
Master Degree Candidate | Teaching Assistant At Misr International UniversityCairo, Egypt
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