As an experienced Application Technical Support Engineer, I have a deep passion for solving complex technical issues and enhancing user experience. With a strong background in supporting enterprise applications and a proven track record of quickly diagnosing and resolving technical problems.Throughout my career, I have developed a robust skill set that includes expertise in Html, Css, Javascript, Bootstrap, SEO, CS-cart, Laravel, My role at Sonotrix involved providing top-tier support for a suite of critical applications through the implementation of a more efficient ticketing system, My role also includes attending meetings, knowing clients’ requirements, and following up with them.