Mahaan Jyoti, Pmp®, Csm® Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Software integration Program Manager responsible for EXFO’s Ontology solution to Tier 1 customers in the Middle East and Africa region.Ontology is EXFO’s real time active topology solution used for network service (covering GSM, UMTS, LTE and Fixed) and customer assurance applications. It is also used as a source of data for active inventory systems to support visualization, troubleshooting, workflow and data alignment for network operations center (NOC), service operations center (SOC) and care systems.

United Arab Emirates

Responsible for delivery of world leading Analytics and Geolocation software solutions and services to customers in Middle East and Africa. Accountable for project costings, risk assessment along with timely deliveries and reporting project revenue based on US GAAP. Project requirement gathering with stakeholders and pre-sales to make sure the project scope matches the expectation of the end customers including MTN Group, Etisalat, Mobily, Vodafone, Nokia.Arieso captures, locates, stores and analyzes data from all subscriber events, giving operators a rich source of app-ware insight to significantly improve network performance and enrich the QoE, all with a few clicks and visible on the GIS.

United Arab Emirates

Responsible for Product Presales, Delivery & Support for all customers in the Middle East and North Africa region. Managed a team of 32 multinational, multiregional delivery & support engineers & project managers within the MENA region while managing multiple projects. Accountable for team budgeting and resource allocation. C-level reporting for projects and support activities in the region.AIRCOM International was acquired by TEOCO in 2013.Also with AIRCOM International :MTN Group Product Operations Manager: Johannesburg/Dubai (2011 – 2012) Managing the MTN Group account on behalf of AIRCOM for product pre-sales, delivery and support.Regional Project Manager: Dubai, UAE (2010 – 2011) Responsible for project delivery in MENA region (including Etisalat, MTN, Airtel, Zain, Tigo, Wataniya) reporting into the Product Services Manager.Senior Deployment & Pre-sales Engineer (SME): Dubai, UAE (2008 – 2010)Understand customer requirements, deliver complex projects and author SoW documents. Technical Trainer: Dubai, UAE (2007 – 2011)Certified AIRCOM trainer on network planning products (RF and Backhaul).Transmission Technical Solutions Engineer (APAC): Gurgaon, India (2005 – 2008)Define customer project scope & algorithms for microwave transmission products to ITU Std.

Technical Support to SBC (now AT&T) customers.