• Developed new marketing techniques to help increase brand awareness in greater Dallas-Fort Worth area which resulted in a 50% decrease in marketing costs.• Operationalized sales and inventory, using store data, resulting in an overall 3% increase in revenue and a 12% decrease in inventory.• Improved customer service response time by 25%, resulting in a significant rise in customer satisfaction ratings.

• Responsible for the coordination on the Fix-It Journey project, an intensive deep dive into customer support side on web based and mobile app platforms, searching through data and finding trends.• Presented a solution for improving the support of digital products in front of members of upper-level management including the COO, several SVPs, and VPs by gathering and analyzing data from website, synthesizing information into key findings and recommendations, and communicating these ideas in… Show more • Responsible for the coordination on the Fix-It Journey project, an intensive deep dive into customer support side on web based and mobile app platforms, searching through data and finding trends.• Presented a solution for improving the support of digital products in front of members of upper-level management including the COO, several SVPs, and VPs by gathering and analyzing data from website, synthesizing information into key findings and recommendations, and communicating these ideas in a pitch presentation.• Engaged in mentoring sessions with the CEO and other C-level executives throughout the summer by asking questions to gain insights on the business, discussing their career journeys, and providing advice on life after graduation. Show less

• Supervised and trained employees by holding weekly meetings, demonstrating sales pitches and providing tips and advice, resulting in a sales increase in one year and employees with a 45% increase in average sales.• Created sales reports and controlled flow of inventory while keeping within budget.• Developed and maintained store standards for customer service and environment, achieving a 95% customer satisfaction rating.