Mahadevan V Email & Phone Number

Hyderabad, In

Hyderabad

Hyderabad, Telangana, India

At TechStar Software Development India Pvt Ltd, I lead as Head of Talent Acquisition, overseeing comprehensive initiatives to drive strategic growth and operational efficiency across multiple verticals. My role encompasses directing business plans aligned with market trends, optimizing financial planning and resource allocation for maximal ROI, and spearheading cross-functional teams to implement process improvements resulting in enhanced productivity and reduced operational costs.

Hyderabad

During my tenure at ALARAV Technologies Pvt Ltd, I played a pivotal role in launching and leading a startup project from inception to operationalization. I defined strategic direction, established foundational processes, and engaged key stakeholders to secure funding and forge strategic alliances. Through comprehensive market research and competitive analysis, I guided the development of unique value propositions and positioned the startup successfully in the market.

Hyderabad, Telangana, India

As Vice President of Operations at PurpleStream Convergence Pvt Ltd, I drove significant growth and market penetration across Andhra Pradesh, Telangana, and Karnataka regions. My responsibilities included managing sales, marketing, and overall business operations, ensuring impeccable customer service and feedback management, and overseeing the successful implementation of digital venue partnership programs and session sales strategies.

Chennai, Tamil Nadu, India

At Reliance Jio Infocomm Ltd., Chennai, I served as the State Onboarding Lead, responsible for enhancing customer onboarding experiences across Tamil Nadu. I managed end-to-end operations, implemented program governance for seamless onboarding, and achieved significant milestones in sales and customer satisfaction, exceeding national standards through superior service delivery and operational efficiency.

Chennai, Tamil Nadu, India

During my tenure as DGM of CLVM at Reliance Jio Infocomm Ltd., I led a team in managing relationships with high-net-worth individuals and Gold segment customers. I focused on maximizing sales, implementing GIS mapping for targeted sales strategies, and ensuring exceptional service delivery and compliance with regulatory norms.

Hyderabad, Telangana, India

As the Founder and Proprietor of CAEMIOC Photography Service, I successfully launched and established a startup specializing in affordable event photography and videography across Andhra Pradesh. I developed strategic plans for market expansion, identified new business opportunities, and enhanced brand visibility through effective marketing strategies.

Cochin Area, India

At Matrimony.com (Bharat Matrimony Group), I led operations for photography services in Kerala, focusing on marketing strategies, service quality, and financial management to optimize business performance and client satisfaction.

Hyderabad Area, India

• Lead Customer Service Team to bring about operational excellence in interactions with the customers, enhance customer satisfaction on delivery, quality, service and care, and reduce the cost to serve the customer• Head key initiatives to deliver customer experience: Managing Service Assurance, Activation & Provisioning, and Projects & Business Apps• Direct and improve workflow for processes and ensure QoS Compliance to ensure smooth running • Strive to continually develop plans to elevate the effectiveness of the operating procedures, thereby increasing revenue, ensuring FCR for TNPS , FTF and ASAT• Improve VPS Score for CS function in line with Circle targets• Conducting Quarterly CAG workshop • WCOM C-Sat improvement from 32% to 73% • Smoothest migration of Billing System - with minimal revenue leakage / customer impact- Document Warehousing and Regulatory Compliance Management- Liasoning with DoT / TERM Officials on regulatory compliance - Logistic Management for CAF flow from Rural / Urban Retailers to Activation Centers and Finally to Warehouse for storage.- Documentation Vendor Management

Hyderabad Area, India

Managed Postpaid, Prepaid Activations and Compliance for AP circle with 50+ A2 centers- Responsible for storage and upkeep of around 2Cr+ documents from the Warehouse - management all phases of the operation and activities at the warehouse against specific operating plans and procedures- Maintained effective and professional relationships with vendors and service providers - communicated up and down to ensure proper flow of information and ensured timely renewal of the contracts and clearance of the payments- GIS mapping of Retailers and outlets for effective CAF flow and processingKey Contributions at National Level:- Bulk Connection Identification Module - Single IMEI multiple activation identification portal and process- POI/POA based identification of Multiple connection- Cost reduction to DB - rationalization of pickup beats

Hyderabad Area, India

• Handled end to end analysis of various process - utilized effective data mining to inspect process gaps and draw a plan of actions for corrections, thus elevate the customer value and satisfaction• Employed data analysis and reporting to ensure the development of best-in-class service delivery strategies and processes that provide a high level of customer satisfaction and meet company services standards and commitments• Coordinated the development of an automated reporting process to track progress on timing and productivity / service level performance; include KPIs to ensure optimum efficiency, and quality• Part of the 3G launch team which rolled out the as the First circle in India with ICR logic- Was accountable for End to End Product UAT before release to Market / commercial launch.- Analysing CRM functionalities and daily usage by various team across functions- Configuration of Plan and Offers in CRM. Creating Type, Sub Type and Services / Action in CRM as per Business operation needs.- Agent Empowerment metrics monitoring- Pre Bill Audit prior to each bill cycle for ensuring zero billing errors

Hyderabad Area, India

- Credit Collection Functional Performance Tracking and reporting- Agency collection allocation for all buckets- Billing and Dispatch process management- Bill Return Process Management- 0-18 Days Pre due date Collection Agency Performance management- Field Collection ( All Bucket) Performance tracking & management- Pre Bill Audit to ensure zero billing errors

Cochin Area, India

- Pre Bill audit and Bill Printing Operations- Bill Delivery and Return process management- 0-18 Day Pre Due date Collection management- SMS Campaigns, Voice Dialers, Telecalling Agency planning and management- Publishing of Daily Tracker of Circle performance on Collection- Tracking performance on Credit operations- Analyzing the reasons for Dip in performance- Recommending way to overcome challenges in performance- Policy Adherence on reporting- Monitoring Usage alarms on Fraud Control- Evaluating Credit Policies for the better Credit Control and minimal bad debt risk.- Revenue Assurance for Postpaid Plans and Offers to eliminate revenue leakage

Hyderabad Area, India

- Identifying Fraud Instances based on abnormal usage behavior- Ensuring timely Action of Numbers, to restrict frauds- Detection and action of ILD Grey Call routing

Sonepat, Haryana

Handling & Addressing Customer Queries and Complaints at Call Centre

Pgd - Customer Relationship Management, Customer Relationship Management

Postgraduate Diploma In Customer Relationship Management

Bachelor Of Commerce (Bcom), Business/Commerce, General

Activities and Societies: Athletics And Volley BallGraduation

Senior Secondary, Commerce

Activities and Societies: Athletics & Volley BallSenior Secondary Education

Ssc

Senior Primary