Fraud and Abuse prevention on the AWS platform.

-A certified speciality mentor (CSM) who assists with training of new hires and supports on their ramp up, until associates are capable of independent production. -Own and resolve seller escalations.-Participate and deliver on ad-hoc projects with leadership.

-Support sellers through inbound calls and emails in the skillsets trained in. -Chosen as the SME from AU|SG team as part of the taskforce to incorporate the WW ILAC SOP overhaul, wherein 60 SOPs were reviewed and discussed with the operations team from AU and program team from JP to identify gaps, before they can be launched.-Initiated into project 'Telomere', to accelerate the rate of resolution of pending aged cases.-Created a high impact RG (Resolver Group) based follow-along guide to eradicate NVA (Non-Value Added) tickets.-Trained a batch of associates from the UK marketplace on MWS and supported them on live case handling until they were capable of independent production.-Assisted in updating outdated seller facing help pages related to bank account and credit card information.-Summoned to review high contact volume revolving around ASIN attribute changes.-Assigned task of diving deep into vague seller contacts escalated by the owners of the case and help bring to closure.-Volunteered to serve as a frontline associate for the COVID command center when they were shorthanded.-Served as POC to cascade important updates during pre-shift huddle since early days of production, close to a year

-Primary deployment at LinkedIn Bengaluru, as a Personal Trainer and Wellness Lead, transforming the physical, emotional and psychological makeup of all enrolled employees, to leave a lasting impact which in turn translates into higher clarity and efficiency.-Managed a team of 10 Trainers and served as a SPOC for all grievances. -Orchestrate 120+ online fitness sessions for LinkedIn employees across A-PAC per month.-Supervise 2 onsite and offsite wellness events every month ensuring the best experience for employees, by proper planning and execution of the itinerary with pre-emptive emphasis on every single detail.

-Handle inbound enquiries in a timely manner, through a minimum of 35 outbound calls daily. Consistently generated 3-4 lakhs every month.-Enter daily customer data and call history into the dashboard, and track monthly and quarterly efficiency to improve in subsequent months.-Part of the corporate team, engaging in 2-3 company visits per month (PAN India) and educate employees on wellness, driving 10000+ new app downloads through large group presentations single-handedly.

-Maintain a meticulous database of 2400+ enrolled clients, daily attendance, employee and vendor information.-Record and Track every transaction, phone call and message for future marketing campaigns. Revenue generation of 17 lakhs through corporate tie-ups in the vicinity (radius of 5km).-Handle social media platforms and offline marketing strategies, increasing the inbound enquires by 3x.-Manage a team of 15 talented fitness coaches. Schedule and allocate hourly duties. Instilled core values of customer obsession, ownership, continued learning and maintenance of high standards.