Data Center Operations
Current- Perform duties as Data Center Operation in accordance with ISO Compliance- Monitoring all Disaster Recovery Center infrastructure and support devices (BAS, EMS, CCTV, UPS, FM200, Access Control, PAC & Genset)- Provisioning and Problem solving network and DRC services- Support DRC operation activities (new customer PSB in Rack and Network setup)- Responsible for all customer links (customer) to Disaster Recovery Center & Working together to handle solutions related to server computer network problems- Receive complaints from customers and make improvements (link problems, power problems, network problems, server/storage problems, etc.)- Complaint handling and smarthand service for DRC customers- Control status and assigned tickets on BDX Care- Daily checklist of Disaster Recovery Center operational support equipment- Support customer requested activities for BCP test (Bussiness Continuity Plan), swing over link test, prepare work area- Maintains documentation about all installation, activation & deactivation links/networks or colocations, log books, log access and BCP documentations on DRC