Overseeing the infrastructure of technical operations, managing a team of IT employees, tracking technology in order to achieve business goals, eliminating security risks, increasing user satisfaction, and maintaining operations and systems.

I'm here in this position to participate in the establishment of MIS department, The group is moving from individual companies to a mother company with a centralized management scope.My main role is to create an infrastructure that will serve the implementation of Microsoft Dynamics AX ERP system in an HQ with twelve remote sites and remote users. [Genena Group is the owner of Genena city Sharm El-Sheikh (www.genenacity.com), Genena Mall (www.genena.com), INMA Construction (www.inma.com.eg), INMA Development (www.inmadevelopments.com), All Foods Factory & Tseppas Chain (www.tseppas.com)].•Establishing the group data center from scratch.•Participation in the establishment of Group Information Technology department.•Prepares the strategic plan for IT department.•Building data networks for commercial buildings (Prepare passive and active components specifications and negotiate with suppliers). •Redesign the company network infrastructure.•Technical Management of Microsoft Dynamics AX system (Finance, Retail & CRM) [ERP System]. •Participate in the ISO9001 process.•Stabilize the VPN connectivity between HQ & 16 company branches and connectivity to internet.•Providing training and technical support for users with varying levels of IT knowledge.•Supervision of company web activity.•Maintain time attendance system.•Administration of Windows network environment, including all server/client configurations including Active Directory, DHCP & DNS.•Management of SQL database servers. • Adding security elements to the network (Fortigate firewalls & Kaspersky Antivirus). •Administration of IBM storewize SAN.•Participating in the analysis of Microsoft AX system.•Management of IP CCTV system. •Renovation & technical management of Call Center (CRM & VOIP system).I have the challenge to help the group to apply ISO9001 standards.

•Responsible for installing, maintaining, monitoring and supporting computer communication network. •Installing, supporting and maintaining new server hardware and software infrastructure.•Setting up user accounts, permissions and passwords.•Providing training and technical support for users with varying levels of IT knowledge•Administration of Streaming, Web & FTP servers.•Maintain CCTV & time attendance system.•Administration of Windows network environment, including all server/client configurations including Active Directory, DHCP & DNS.• Administration of streaming servers and portable broadcasting stations in coordination with the technical department.•Support Mac users.•Secure the network using different elements of security (Dlink firewall, Fortigate firewall & Kaspersky Antivirus).•Administration of EMC SAN storage.•Participating in the establishment of ANA Academy (www.ana-academy.com).

I have the pleasure to be the 1st IT engineer in ANA that was established as the first arabic televised news agency as one of Kharafi group companies.

I started my career as a technical support engineer in one of the leading companies in the field of IT outsourcing.• PC & Servers Hardware installation &troubleshooting in customers’ sites or inside the company.• Surveying customers’ sites for the purpose of preparation for maintenance contracts.• Install local area network hardware and software, including servers, peripherals, network nodes, terminals, and wiring.• Presales activities with sales team to find optimal solutions for customers.• Networks administration on customer site (Outsourcing).• Take care of assigned projects and its implementation to ensure that client's requirements are met.• Provide technical support for customer.• One of AMADEUS Egypt (GDS Provider) technical support team: Install, update & support Amadeus reservation system on the client side (Also remotely or by phone). Also Install & maintain Ticket printers