Mahalingam A Email & Phone Number

Chennai

As the Practice Head for Digital Transformation & QA, I have been instrumental in driving enterprise-level digital initiatives, focusing on modernizing business processes and optimizing quality assurance frameworks. I led multi-disciplinary teams across SharePoint, Web Development, Product Management, and UI/UX Design, spearheading large-scale projects with budgets exceeding USD 40M. I leveraged Agile methodologies, reducing time-to-market by 30%, which significantly improved customer satisfaction and operational efficiency.Key Achievements:• Drove a 25% increase in business revenue through strategic pre-sales, winning major contracts and securing an additional USD 1M in business.• Delivered projects worth USD 30M across multiple sectors, meeting budgetary constraints while boosting operational efficiency by 93%.• Enhanced risk mitigation strategies that saved USD 500K and reduced project risks by 30%.• Pioneered automation in QA testing, reducing costs by 60% and improving system reliability by 35%.• Established a robust stakeholder management framework, engaging over 150 global stakeholders, ensuring alignment with business objectives and maintaining transparency across time zones.

Chennai, Tamil Nadu, India

In this role, I directed the transition of critical media publishing and entertainment projects from onshore to offshore, ensuring smooth handover and adherence to high standards. My ability to streamline processes and optimize project delivery ensured the successful execution of a USD 30M project portfolio with minimal disruptions. I excelled in managing complex stakeholder expectations and mitigating risks proactively.Key Achievements:• Reduced operational costs by 45% through the implementation of best practices across all transitioned projects.• Reduced project penalties by 40% by establishing and enforcing quality benchmarks early in the project lifecycle.• Received client accolades for completing transitions on time, within budget, and without any scope creep.

Mexico City, Mexico

I led the migration of a high-profile USD 40M insurance project, ensuring seamless delivery under tight deadlines. My focus was on end-to-end migration for the property & casualty division using the 'Lift & Shift' methodology. Navigating language and cultural barriers, I ensured regulatory and compliance adherence across multiple regions.Key Achievements:• Successfully delivered the entire project on-time and within budget, securing full client satisfaction.• Addressed language challenges by localizing documentation and knowledge transfers in Spanish, ensuring efficient project execution in non-English speaking markets.• Managed complex regulatory requirements, guaranteeing full compliance across multiple geographies and industries.➤Specialties:Complex Program/Portfolio/Project Management, Operational Leadership, Product Management, Resources Management, Stakeholder Engagement, Financial Stewardship, Effective Risk Management, Global Operations Management, Team Management, Digital Transformation, Quality Assurance, Strategic Planning, Transition Management, Operational Excellence, Cost Reduction, Client Engagement, Regulatory Compliance.

Greater Chennai Area

i. Off-shore Delivery of a Leading U.K.’s Insurance Client Operationsii. Manage Client Relations, Lead Analysts – Claims & Policy Servicing

Chennai, Tamil Nadu, India

i. Set up Centre of Excellence, Insurance-Training to cater to both Domain & Processii. Insurance Domain Training- Both New Hires & Remediation for Seasoned Staffiii. Process Training- Both New Hires & Upgradation for the Project Membersiv. Identify Training Areas, Facilitate and Train all Project Members including Leads & Managers.v. Concurrently Set-up, Develop & Manage Operations of a Customer Service Call Centre for a Leading Public Sector General Insurance Client in India for their Multi-Lingual Local Support Outreach Programme.vi. Information Security Champion and Point of Contact for the Project to interface with the Corporate Teams.

Greater Chennai Area

1. Delivery Lead- Offshore Operations of a leading U.K.'s Insurance Client Operations2. Oversee Training Operations - Both Domain (U.K. Financial Services & Insurance, Pensions) and Process (Life Insurance Operations)3. Ensure Business As Usual of Offshore Operations Delivery.4. Advocate Information Security as a Standard Practice within the Project and the Business Unit.5. Inculcate Regulatory Practices and Train Resources on the Principles of Data Protection, Treating Customers Fairly, Anti-Money Laundering, Breaches, Fraud, Complaints Handling.6. Single Point of Contact to Execute Domain Specific Re-inforcements and Process Training covering Insurance and Pensions for both New Hires and Seasoned Staff.

London, England, United Kingdom

1. Lead the Project Transitions Team to offshore Complex Activities for Life Insurance Claims Processing and Policy Servicing Areas. 2. Support, Handhold the Business Analysts on Delivering the Project based on Transition Timeline3. Liaise with SMEs at the client area in obtaining the Knowledge Transfer and ensure meeting the Timelines. 4. Report and liaise to the Offshore Senior Management on Project Delivery 5. Study the As-Is Processes and Recommend Process Improvements wherever possible.6. Supervise and Ensure Successful Transitioning of all identified activities to offshore and obtain sign-off.

Chennai, Tamil Nadu, India

Lead Offshore Project Delivery of Annuities Processing.1. Lead a Team of Annuity Administrators 2. Manage Multiple Insurance Clients 3. Liaise, Co-ordinate and handle Client Escalations, Customer Complaints4. Compile Reports for Regulatory Purposes. 5. Train Team Members on Domain Concepts, to ensure Business As Usual.

London, England, United Kingdom

Lead the Project Transition / Offshoring Efforts in Annuities & Pensions Area and Mail Centre Activities1. Lead a Team of BAs to achieve the Project Transition of various identified activities 2. Co-ordinate with on-site SMEs to obtain the Knowledge Transfer in the activities earmarked for Transition. 3. Solutioning in Technology Transformation efforts for the To-Be Model to facilitate off-shoring of activities. 4. Handle Multiple Stakeholders to ensure successful completion of the Project 5. Supervise, Monitor and Mentor the Team on the Project Activities6. Compile Reports and Liaise with the Project Management Teams both Onshore & Offshore.

Greater Chennai Area

Team Leader- Offshore Transition Team for a leading U.K.'s Life Insurance Client from Chennai. 1. Lead a Team of Offshore Business Analysts involved in Project Transition 2. Ensure Project Documents, Standard Operating Procedures, Process Manuals and Control Documents are prepared and submitted for Delivery 3. Assist, Mentor and Coach BAs on the job4. Liaise with the Client and Team Management5. Document Project Closure and Lessons Learnt.

Isle Of Man

Team Leader - Project Transition, for a leading U.K.'s Life Insurance Client in both (i) The U.K. and(ii) The Isle of Man 1. Document As-Is Activities of Life Insurance Operations and validate with the SMEs onsite. 2. Prepare To-Be Process Maps and Standard Operating Procedures for identified activities to be transitioned offshore.3. Prepare Project Control Documents and validate it with Regulatory Auditors for Process Sign-off.4. Liaise with the Client Management and Offshore Delivery Management Teams. 5. Compile Reports and Update Project Repository.

Greater Chennai Area

Team Lead Trainer and Process Expert - Telecom, DSL Tech Support Process1. Train and Lead a Team of New Hires on DSL Technical Processes2. Certify Competencies of Trainees after Extensive Evaluation to facilitate Production Readiness3. Monitor Live Calls for Quality Compliance 4. Facilitate Remediation Training for Seasoned Agents, Team Leads and Floor Managers on Technical Processes.5. Mentor Team Members on the identified Training Needs6. Facilitate Team Members in their Training Needs Identification.

Greater Chennai Area

1. Provide Technical Support to DSL Customers who are end users of a leading Internet Service Provider in the North American Region.2. Escalate wherever necessary and liaise with Tier 2 or above Tech Support in the Customers' Region as applicable for Advanced / Complex Queries to ensure issue resolution.

Chennai Area, India

On-line Technical Support to Customers using PCs, Laptops, Printers, IT Consumables in the North Americas of a leading PC brand through Remote, Interactive, Non-voice mode.

Chennai Area, India

Trainer in E-Commerce Subjects In-House Developer on RDBMS, Front End Applications, Middleware Concepts like EJB, RMI etc and Languages like C++, Java, PERL.

Mba, Human Resources

B.Sc., Mathematics