Maham Johnson Email & Phone Number

County Dublin, Ireland

55 Hawthorne Streetsuite #400San Francisco, Ca 94105

✔️ Leading writers for product launches and product update tickets.✔️ Managing workload of the team & ensuring timely delivery of articles.✔️ Designing and delivering workshops for better technical writing, code of conduct, and work efficiency.✔️ Performing research for various tools required.✔️ Keeping translations (French and Spanish) updated for better user experience.✔️ Establishing guidelines for ensuring content standards.✔️ Reviewing help center content and articles for quality assurance.✔️ Performing chatbot analysis and suggesting new flows and intents for better case deflection.✔️ Acting as a bridge between Product Managers, Leadership, and writers to promote healthy work culture.✔️ Having regular meetings with writers to understand and resolve their concerns.✔️ Arranging off-site events to boost morale of the team and build a strong bond.

55 Hawthorne Streetsuite #400San Francisco, Ca 94105

✔️ Led and rebranded 700+ knowledgebase articles to 100% within 4 months.✔️ Getting in touch with developers and product managers to compose user manuals for new features.✔️ Updating existing content to reflect newly developed features and functionalities.✔️ Collaborating with internal teams like QA and Support to identify content gaps and develop needed user manuals.✔️ Leading product launches to develop and launch content for new products.✔️ Training new hires for guidelines and processes to ensure a smooth transition.✔️ Helping the team acquire new tools and perform better with the help of new tools.

✔️ Wrote SEO-optimized blogs around various technical topics increasing footprint by 30%.✔️ 20% increase in queries resulting in meetings via good website copy.✔️ Formalized SEO-optimized content for social media profile and Clutch profile.

2261 Market Street #4713San Francisco

✔️ Composed 70+ Knowledgebase articles for the launch of RD 2.0.✔️ Proofread and corrected copywriting of RD 2.0.✔️ Designed UI content for different modules of RD 2.0.✔️ Understood the business point of view behind a module and composed release notes.

100 Redwood Shores Parkwaysuite 100Redwood City, Ca 94065

✔️ Proofread the user manuals and user guides before they are shared with the clients.✔️ Edited the technical documents to align them with the new branding guidelines.✔️ Proofread and edited user guides, API documents, and release notes for any errors.✔️ Understood the business point behind a technical change and assessed it for the release notes.✔️ Designed release note takeaways to be shared internally with the team.✔️ Reviewed products/software and designed user guides (internal and external).✔️ Composed content for the podcast on release notes on monthly basis.

✔️ Handled regular updates for the APIs and incorporate them into the documents.✔️ Helped maintain customers by composing and providing documents needed on an individual basis.✔️ Drafted release notes on a monthly basis to share new advancements with the clients.✔️ Redesigned and update existing user manuals and write new user guides.✔️ Acquired new and needed knowledge for better use of offered services.✔️ Drafted reference manuals, CSDS, and other technical documents to aid our customers and internal teams working in a liaison.

I love exploring different dimensions of writing. I collaborated with an Amazon Publisher and had two books published under my name. Both of the books talk about two of my most favorite things - Food and Dogs. Audiobooks are free for a limited time so go and check them out!https://www.amazon.com/Things-Know-About-Adopting-Dog-ebook/dp/B07V1YTTSK/ref=sr_1_1?dchild=1&keywords=50+things+to+know+about+adopting+a+dog&qid=1623855123&s=digital-text&sr=1-1https://www.amazon.com/Eat-Like-Local-Pakistan-Guide-ebook/dp/B08YWKS3X2/ref=sr_1_2?dchild=1&keywords=EAT+LIKE+A+LOCAL-Pakistan&qid=1623854476&s=books&sr=1-2

Https://Www.Fiverr.Com/Ribqqamaham

Fiverr has granted me a lot of opportunities to challenge myself, learn, and expand my skillset. Currently, I am a second-level seller on Fiverr and gaining orders on a monthly basis. I have worked with more than 200 clients and received a 5-star rating. Here are some domains of writing industry I have experience in:1. Product descriptions2. Social media posts3. Documentation of software4. Reviews of different products5. Detailed research on multiple topics6. Cold calling script7. Email marketing8. Website content9. SEO marketing

Lahore District, Punjab, Pakistan

✔️ I composed technical onsite and offsite blogs for the company's official blog. It helped them receive more organic reach, approach the targetted groups, and gain more prospective clients.✔️ I did market research to come up with better topics to write about and share more knowledge with the clients.✔️ I did the voice-over for the company's YouTube channel. It helped the company spread out the word about its services so they have a better identity among its competitors.

Lahore, Pakistan

✔️ Designed, proofread, and edited responses to various project invitations winning multiple projects. ✔️ Introduced multiple strategies to improve customer communication.✔️ Took charge of regular communication with customers and closed multiple deals resulting.✔️ Designed student-friendly content for technical courses like Machine Learning, AI, and Data Science. ✔️ Formatted the slides defining the final flow of the content. ✔️ Composed and proofread content for the course slides. I also recorded voice-overs for the final courses developed. ✔️ Formed a marketing strategy for an online presence.✔️ Composed content for posts on Facebook and LinkedIn. I also designed templates for posts and worked in liaison with the graphics team.✔️ Introduced a monthly newsletter to share new developmental insights with customers.

✔️ Increased new footprints and organic reach through SEO onsite and offsite blogs.✔️ Helped reach the target audience through better content generated on highly-rated topics.

Lahore, Pakistan

✔️ Introduced onsite SEO blogs for the website that increased footprints, customer queries, and more customers signed up.✔️ Composed quality content for the offsite blogs that helped gain the website a better rank in search results.✔️ Formed customer success stories out of designed questionnaires to increase customer retention and reach the targetted audience.✔️ Increased website ranking with the help of SEO-optimized website content.

Lahore, Pakistan

iMatter was my brainchild whose mission was to identify and tackle the needs of the transgender community. My main focus was to bring the transgender community out of the trade of begging and sex-work by offering them proper jobs after skill training.My responsibilities were as follows:• Market research• Conducting interviews• Designing revenue plan• Forming a business idea• Designing content for the website and social media• Hiring people and managing the team

Lahore, Pakistan

Here are the goals I achieved while working at Cart99:• The organic reach of the startup increased due to the SEO blogs I composed. • The startup got new customers with the help of the website content and social media content I wrote.

Lahore, Pakistan

Writing blogs related to fiction and some related to recent events.

Lahore, Pakistan

I worked as an intern and achieved the following goals:• Covered startup events to compose blogs and newsletters.• Conducted research to write SEO blogs for the website.

Master'S Degree, Marketing

Bcs, Computer Science

Ics, Computer Science, B

Activities and Societies: Management handling at Christian Fellowship Club