Maham Khalid Email & Phone Number

Dubai, Ae

Pakistan

Conducted ISO 27001-2022 Gap Assessments , resulting in the identification and resolution of non-compliance gaps, reducing potential risks.Assisted in the implementation of an enterprise-wide compliance & risk management system(ERAMBA-GRC Tool), improving efficiency and accuracy in compliance & risk related processes.Developed and maintained a comprehensive internal controls database, ensuring accurate mapping with regulatory requirements & risks and actions.Collaborated with Risk team to implement a robust risk monitoring module, enhancing automation with internal controls and reducing manual effort by 50%.Collaborated cross-functionally with legal and security teams for due diligence to ensure compliance with Master Card requirementsSupport continuous improvement of the compliance management framework, processes, and tools to conduct compliance assessments and audits effectively and consistently.Planning and conducting internal audits, reviews and compliance checks against business, IT and security operational processes, procedures and practices to ensure compliance to the current legislation, applicable standards including ISO27001 Advising on appropriate remediation or mitigation for identified gaps and then managing and coordinating appropriate actions to address these

Pakistan

Document and Implement Information Security Policies & Procedures to accommodates requirements from different security controls frameworks and international standards such as ISO/IEC 27001 & 27002, PCI-DSS v3.2.1 and v4, KSA SAMA CSF, KSA CITC, UAE NESA-IA,SOC2 and UAE CB-SVF (Regulators).Collaborate with internal and external stakeholders to draft and improve internal documentation, assist in security awareness training efforts, and document timelines and tasks as they relate to our GRC program.Led the implementation of a third-party due diligence & incident management program , resulting in improved vendor selection and risk mitigation.Manage security programs & frameworks , defining milestones and success criteria and successful on-time delivery.Prepare project deliverables (Project Plan, Project documents); and use these deliverables to execute all project activities.Conduct weekly status calls with project teams, escalate issues and recommended solutions.Prepare project reports and progress on required basis to Management.

Islamabad, Islāmābād, Pakistan

Bridging the gap between IT and the business and analyze the impacts of change, document and support communication stakeholdersActing as the liaison between groups or departments, to be intermediaries who help support and translate needs across business units and functions.Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders Conduct business process modeling and generate applicable scenarios for the technology functionality testing team.Gathering information about problems to be solved or procedures to be improvedAct as a PMO governance to ensure all ITIL practices are followed

Islamabad, Islāmābād, Pakistan

Lead configuration activities of CRM Product catalog and SR Matrix Supervise changes related to reports development and conduct weekly meeting with BI team for updating status of CRsLead configuration activities of CRM Product catalog and SR Matrix with operations & vendor teams.Contributed to improve SR resolution procedure by introducing RCA and RCA subtype in SR attributes for identification of issues customers are facing.Researched and reduced service request resolution time by introducing segments field in account and defining SOP against it.Identified operational gaps and revamped order management process due to mismatch data in inventory & customer system.

Pakistan

Assistant Manager Business Analyst Eliciting requirements by translating and simplifying them by working closely with Product and Business teamsDesign and review Change request document (RFC), Process and Techincal flows, Functional specification document (FS/TP), Integration document of Web services, Test cases anddeployment documents (MOP) with technical teamsHelp QA and prepare User Acceptance test plans and coordinate and lead UAT testing sessions Coordinating with operation team and vendors for deployments schedule & verification of change request after deployment and post deployment support on newly incorporated requirements Verification of change request after deployment and post deployment support on newly incorporated requirements

Pakistan

Trainee Engineer at Project Monitoring Office (PMO) Studied about Project Implementation Plan(PIP) Brief study of contract parts BOQS, PAC and FAC Follow up of ongoing and new projects with field teams for related projects activities.Tracking & Monitoring of related project activities.Preparation & sharing of periodic progress reports & templates.Develop and maintain project score board at every stepProcessed cases issued by the vendor Issue PAC and FAC for the projects

Islamabad

Intern at Online Charging System (OCS Ufone) • Studied about OCS Network • Learned Testing and Product Configuration on SMAP (Web Service )• Complete Study of different products configuration • Compile data from BCIP for Ufone Maintenance Monthly Report.• Resolve different cases for trouble shooting from customer side. • CBS Training which includes Postpaid modules of ARDC Billing etc

Islamabad

Intern At Services Department  Analysis of instrument Spectrum Analyzer, Vector analyzer etc. Overview of database  Overview of the design of power system installed in car  Worked with Management Coordinator in sales department

Master’S Degree, Engineering Management

Thesis : Impact of Change Management in Engineering Organization Courses: Engineering Project Management Innovation Technology.

Engineer'S Degree, Electrical And Electronics Engineering

Activities and Societies: Event Head of Aptitude In Action in IEEE 2014 in FAST NU Participated in Tech my wall in IEEE 2013 Teacher.

Pre-Engineering