•Gathering requirements from stakeholders, including healthcare professionals, ITteams, and system users, to gather and document business requirements forpatient electronic systems,•Analysing the existing patient electronic system to identify gaps, inefficiencies,and areas for improvement.•Develop system design specifications, including data flow diagrams, entity-relationship diagrams, and system architecture.•Collaborating with project managers to estimate project… Show more •Gathering requirements from stakeholders, including healthcare professionals, ITteams, and system users, to gather and document business requirements forpatient electronic systems,•Analysing the existing patient electronic system to identify gaps, inefficiencies,and areas for improvement.•Develop system design specifications, including data flow diagrams, entity-relationship diagrams, and system architecture.•Collaborating with project managers to estimate project timelines, track progress,and ensure timely delivery of system enhancements or implementations.•Translating system design specifications into functional system build componentsfor various departments e.g. instance types, queries, group responses and rules.•Conduct unit testing to ensure proper system functionality•Provide training and support to end-users, including healthcare professionals andadministrative staff, to ensure effective use of the patient electronic system.•Address user queries and issues promptly Show less

•To provide training to clinicians and non-clinicians (in patient facing roles) inTrusts by educating and delivering training on the CCS to groups and one-on-onesessions•To be a champion and super user of the tool, being seen as a source of advice andknowledge on the use and application of the CCS tool, contributing to projectgroups and forums and developing Trust-specific solutions as an SME•To be responsible for the effective delivery of training by analysing and… Show more •To provide training to clinicians and non-clinicians (in patient facing roles) inTrusts by educating and delivering training on the CCS to groups and one-on-onesessions•To be a champion and super user of the tool, being seen as a source of advice andknowledge on the use and application of the CCS tool, contributing to projectgroups and forums and developing Trust-specific solutions as an SME•To be responsible for the effective delivery of training by analysing and scopingissues, undertaking training needs assessments, identifying user and businessrequirements, and thus adapting the training offering and approach tailored touser-specific requirements•To work with trusts against their delivery plans and to meet their implementationtargets•To support adoption of the tool by guiding users through the change process -from initial awareness and desire to use the tool, to providing the knowledge andskills to use the tool, to reinforcing the active use of the tool after implementation•To monitor performance and regularly report upwards against plans, targets andpriorities, escalating actions, risks and issues where appropriate•To maintain an overall understanding of the strategic direction of training withinthe organization and other relevant priorities•To operate independently and autonomously, following the agreed work plan foryour individual Trust(s), while working within a recognised national teamstructure where you contribute and feed in input to positively influence thedirection of the programme Show less

•Developing and implementing change management strategies to ensure asmooth transition to the new EPR system on a GO-Live project•Facilitated the development of business requirements and project plans, ensuringalignment with NHS goals and objectives•Gather feedback from clients and escalate to project leadership and relevantdepartments.•Maintain strong communications with the project leader and team leader, end-users, and vendors to ensure a productive and… Show more •Developing and implementing change management strategies to ensure asmooth transition to the new EPR system on a GO-Live project•Facilitated the development of business requirements and project plans, ensuringalignment with NHS goals and objectives•Gather feedback from clients and escalate to project leadership and relevantdepartments.•Maintain strong communications with the project leader and team leader, end-users, and vendors to ensure a productive and cooperative environment•Responsible for reviewing and producing QSG’s, e-Learning scripts and trackingany build changes in the system•Analysing and monitoring workflows, providing documentation and suggestingimprovements.•Subject matter expertise to apply existing knowledge of Epic to improve,troubleshoot and resolve build issues.•Developing a complex blended digital training program and solutions usingAdobe Captivate•Producing high quality e-Learning audio and visual designed to be used beforeGO-Live for end users to use as a knowledge base. Show less

Apart of MFT Epic project ‘Hive’ and responsible for delivering crucial end training to28,000 clinical and corporate staff.• Lead team of clinical system trainers to manage, support and deliver training• Teaching classes of between 8-20 people online and in classroom settings over adedicated period.• Providing day to day management of the productivity, efficiency, effectiveness ofthe training team and reviewing performance in line with agreed criteria… Show more Apart of MFT Epic project ‘Hive’ and responsible for delivering crucial end training to28,000 clinical and corporate staff.• Lead team of clinical system trainers to manage, support and deliver training• Teaching classes of between 8-20 people online and in classroom settings over adedicated period.• Providing day to day management of the productivity, efficiency, effectiveness ofthe training team and reviewing performance in line with agreed criteria andstandards.• Supporting service delivery team, collating feedback and insights regarding thedelivery of training to the end users, scheduling, mentoring and motivation to myteam of 9 trainers.•Gaining certification from completing and passing assessments and a panel andtherefore being credentialed from Epic. Show less

GO-Live project at Imperial NHS Trust, working across all hospital within thetrust•Helping solving computer issues•Troubleshooting•Data Correction, rectifying migrated data from old trust patient records ontoCerner Millennium, working as part of a large team•Working closely with Clinical Coding and the Trust to ensure data is rectified asrequested in order to code correctly•Ensuring that patient information and treatment journey is successfully… Show more GO-Live project at Imperial NHS Trust, working across all hospital within thetrust•Helping solving computer issues•Troubleshooting•Data Correction, rectifying migrated data from old trust patient records ontoCerner Millennium, working as part of a large team•Working closely with Clinical Coding and the Trust to ensure data is rectified asrequested in order to code correctly•Ensuring that patient information and treatment journey is successfully enteredonto the system•Data Catch-up work during migration period•Support the use of various inpatient applications: Maternity, Regular DayAttenders, Powerchart and Pre-assessment procedures•Support the use of various outpatient applications: PM office and Appointmentbook•Training Clinical Staff across the hospital Show less

•Responsible for the maintenance of the IT infrastructure by providing first linesupport of software, hardware and networking that incudes installation,configuration and troubleshooting.•Responsible for identifying and resolving issues related to software applications.•Investigating reported problems, analyse logs using the command line and usingdiagnostic tools to pinpoint the root causes of issues•Supporting the resolution of both critical and non-critical support… Show more •Responsible for the maintenance of the IT infrastructure by providing first linesupport of software, hardware and networking that incudes installation,configuration and troubleshooting.•Responsible for identifying and resolving issues related to software applications.•Investigating reported problems, analyse logs using the command line and usingdiagnostic tools to pinpoint the root causes of issues•Supporting the resolution of both critical and non-critical support queries,undertaking triage, solution delivery, engaging with business and stakeholders,ensuring target SLAʼs are met•Application testing for our proprietary Data Governance as a Solution application•Create and maintain related documentation of installations and best practiceguides•Work closely with development teams to communicate and escalate complexissues that require code-level fixes or enhancements.•Collaborating with other IT teams, such as network administrators or databaseadministrators, also addressing cross-functional issues.•Perform testing and debugging for our proprietary Data Governance as a Solutionapplication across various browsers.•Support for all project application deployments and code releases following ITILchange and release principles•Perform testing and debugging of the website across various browsers.•Work closely with our technology partners to troubleshoot and resolve complexproblems. Show less

•Maintain high performing service support functions including IT Service Desk,Desktop Support and VIP Support.•Owner of the Incident, Request, Change and Escalation processes, ensuring highlevels of performance in these processes, accurate reporting and Monitor, controland support service delivery; ensuring systems, methodologies and proceduresare in place and followed.•Champion Service and Support in projects and developing a strongunderstanding of projects… Show more •Maintain high performing service support functions including IT Service Desk,Desktop Support and VIP Support.•Owner of the Incident, Request, Change and Escalation processes, ensuring highlevels of performance in these processes, accurate reporting and Monitor, controland support service delivery; ensuring systems, methodologies and proceduresare in place and followed.•Champion Service and Support in projects and developing a strongunderstanding of projects impacting your service area and ensuring serviceimpact is minimised and agreed.•Drive internal and third-party service review meetings covering performance,service improvements, quality and processes•Support of Microsoft desktop operating systems.•Support of end user (desktop and laptop) hardware.•Administration of Microsoft Server operating systems and applications.•Microsoft Active Directory- setting up users, creating users•Microsoft Office 365 and related technologies.•Desktop and Laptop hardware installation and maintenance.•Local Area and Wide Area networks.•IP Networking.•Remote support tools.•Mobile device (Apple IOS) support and MDM support•Printer and hardware setup such as projector in the meeting room Show less

•To provide help desk support with queries professionally and efficiently,maintaining a high degree of customer service•To ensure that all SLA’s are met•To work effectively and productively with team•To take ownership of user problems, perform a technical diagnosis and fix theissue either remotely or escalate to 1st/2nd line•To document all calls on the call logging system•Produce statistics each month on Helpdesk issues•To maintain user security on all… Show more •To provide help desk support with queries professionally and efficiently,maintaining a high degree of customer service•To ensure that all SLA’s are met•To work effectively and productively with team•To take ownership of user problems, perform a technical diagnosis and fix theissue either remotely or escalate to 1st/2nd line•To document all calls on the call logging system•Produce statistics each month on Helpdesk issues•To maintain user security on all systems•Supporting users in the use of Computer equipment by providing necessarytraining and advice•To arrange for external support visit whenever problems cannot be resolved inhouse Show less