Provided technical support and guidance to clients using digital marketingtools and platforms.Resolved client issues related to website functionality, campaign execution,and data analytics.Enhanced client education through the creation of easy-to-understand guidesand tutorials on various digital marketing practices.Moderated online communities, ensuring engaging and respectful interactionsthat enhanced brand reputation and customer loyalty.Quickly resolved technical issues, maintaining high client satisfaction.Productively executed daily deliverables from a remote setting displayingability to work independently as well as in conjunction with my team.Ability to learn and adapt to new softwares and solutions to solve problemsfor the clients.Skilled in multi-tasking; including ability to be flexible and adapt to changesquickly.Ability to translate technical terms to layman terms for non-technical clients.

Liaised with various institutional departments to ensure seamlesscommunication and coordinated efforts, enhancing the overall participantexperience.Managed logistics and coordinated across departments for major events,ensuring all participants' needs were met and maintaining high standards ofcustomer service.Was the direct support line for customers via multiple channels includingphone, chat, and email.Understanding stakeholders’ needs. asking clarifying questions and usingdecision-support tools and resources to appropriately resolve stakeholders’issues.

» Strategic direction for the marketing encompassing all we.R.play projects » Managing social media for all projects (including weRplay, Explottens, Run Sheeda Run and others)» Coordination between dev, content, arts and animation teams for marketing collateral » Email Marketing » App Store OptimizationAchievements: Winner P@SHA ICT Award 2016 for best in Social Media (IT) – Team we.R.play

Moderated online communities for professionals ensuring that the discussionswere educational, thought-provoking, engaging and civil.Demonstrated the ability to deliver work successfully in a hybrid setting.Successfully handled queries in the online communities, ensuring clientsatisfaction.Developed and maintained strong relationships, ensuring high levels ofsatisfaction and service delivery.Followed protocols to ensure that the problem solving process wasstreamlined.