Experienced IT Support Engineer with over six years of expertise in asset management, Google Workspace administration, and IT operations across global teams. Currently transitioning into cybersecurity, with a strong focus on security operations and incident management. Pursuing a SOC Analyst certification and undergoing cybersecurity training to enhance my skills in threat detection, analysis, and incident response. Known for analytical problem-solving, leadership, and delivering excellent technical support.
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Senior Information Technology Support EngineerZolo May 2023 - Feb 2024Bengaluru, Karnataka, IndiaTeam Management, Google Workspace Management, Vendor management, L2 support, IT Auditing, Asset manager, Software procurement and Management, Audit, IT Policy updation, process setup, customer satisfaction, -
Information Technology Support EngineerZolo Mar 2021 - Jan 2024Bengaluru, Karnataka, India
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Information Technology System AdministratorIbc Hotels & Resorts Oct 2017 - Apr 2020Bengaluru, Karnataka, India
Mahammad Shihab Ali Education Details
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Computer Science -
St.Aloysius.MangaloreP.U
Frequently Asked Questions about Mahammad Shihab Ali
What is Mahammad Shihab Ali's role at the current company?
Mahammad Shihab Ali's current role is Information Technology Support Engineer at Zolo.
What schools did Mahammad Shihab Ali attend?
Mahammad Shihab Ali attended K V G College Of Engineering, Sullia, St.aloysius.mangalore.
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