My Achievements:• Achieving the target of 122% for personal and real estate financing, as well as achieving 108% of the target for credit cards | 2021• Achieving the target for account balances by 137% | 2020 • Achieving second place at the level of the bank in the personal and real estate finance sector | 2019• Achieving the target of 119% for personal and real estate financing | 2018My responsibilities:• Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales• Assess local market conditions and identify current and prospective sales opportunities• Develop forecasts, financial objectives, and business plans• Meet goals and metrics• Manage budget and allocate funds appropriately• Bring out the best of the branch’s personnel by providing training, coaching, development, and motivation• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs• Address customer and employee satisfaction issues promptly• Adhere to high ethical standards, and comply with all regulations/applicable laws• Network to improve the presence and reputation of the branch and company• Stay abreast of competing markets and provide reports on market movement and penetration

My achievements:• Achieving the target by 257% in the personal and real estate finance sector, as well as achieving 213% of the target for credit cards | 2016• Achieving the target by 224% in the personal and real estate finance sector, as well as achieving 177% of the target for credit cards | 2015• Achieving third place at the level of the bank in the personal and real estate finance sector | 2014• Achieving the target in the personal and real estate finance sector by 205% | 2013• Achieving the target for account balances by 148% | 2012My responsibilities:• Supervise branch staff, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service at the staff level based on the branch staffing model• Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria• Process loan applications pursuant to authority, policy and procedure• Prepare accurate reports as requested by management.• Handle customer complaints and inquiries• Maintain a strong, visible and positive presence in the community through involvement in community events and clubs• Comply with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities• Directly supervise the assistant branch manager, head teller, and tellers in the branch. • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

• Assist manager in efforts to reach profit, performance, and customer service goals.• Oversee banking services, especially customer service, to ensure excellence, contact or assist customers and prospective customers.• Review and manage staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.• Coordinate communication with branch staff.• Work to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.• Oversee and assists with the preparation of all branch reports for approval by the manager.• Attend and participates in periodic staff meetings.• Schedule and supervises customer service representatives, head teller, tellers, safety deposit clerk, and financial service managers in daily tasks and operations.

• Greet the customers when they enter the bank and ask them if they need any assistance• Resolve queries, understand the customer's requirements, and direct him to the appropriate desk• Explain the several facilities provided by the bank and teach the customers how they can avail each facility• Provide the forms to be filled for availing the facilities such as account opening, loan processing, locker facility, etc• Update the customers on the progress of their application requests• Assist customers with the documentation required for completing the banking transaction• Help them arrange the documents in the right order while presenting them for approval• Promote various financial products sold by the bank and help the customers make the right choice as per their budget• Tackle all the complaints registered with the customer service desk.• Provide practical solutions to the aggrieved customers or forward the complaints to higher authorities for resolution• Verify the contact details of the customers periodically and update the records with the changes• Set up appointments with the customers with the bank authorities over the telephone• Receive feedback from customers and forward the complaints and suggestions of the customers to the manager• Assist other bank clerks during the rush hours and perform duties as requested by them