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Salesforce.com business consulting, configuration, and development. Working directly with clients to understand their goals and deliver on-time, on-budget, thoughtful solutions. • Experienced in Agile methodology and project documentation • Lead discovery sessions with attention to end user needs • Comfortable with clients at all levels and sizes Technical work includes many areas of the Salesforce platform: • Apex programming for automation, Visualforce page controllers, custom webservices • Custom website development with Salesforce integration • Third-party integrations via SOAP/RESTful webservices • “Out of the box” configuration and set up; administration, configuration, and maintenanceSalesforce.com Certified: Developer, Sales Cloud, Service Cloud, and Administrator

David worked with a range of clients, including nationally recognized brands, to help them:- Define customer experience strategies, define high-level requirements, and create detailed design documentation for websites and software interfaces.- Employ user-centered design (UCD) methodology to gather information, define problems, and design solutions.- Realize the benefits of UX design services in an Agile development environment.

Designed and programmed a product labeling system, emphasizing user experience while adhering to format requirements and quality standards; Wrote and organized IT procedural documentation; Network management in Windows Server 2003; Systems and network troubleshooting; “help desk” duties.