Mahantesh Parashetti Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

~ Responsible for All India Service Field Network Operations for Reliance Retail Consumer Durable, IT and Telecom Products reporting to AVP. Establishing Franchisee Service Network across India~ Establishing Company Owned Company Operated Service Centres in Key Metros and Tier 2 Cities~ Responsible for Ecommerce After Sales Support for Reliance Digital App and Websales ~ Responsible for General Trade Distribution Network After Sales Support.~ Responsible for ISO Certificatin and Audits~ Responsible for System Enhancements, Automation and developments

Mumbai Area, India

~ Responsible for Service Operations for BlackBerry India, Srilanka and Bangladesh Operations.~ Managing complete the Pre -launch and Post launch-after sales service requirements.~ Handling Vodafone, Reliance, Idea Cellular Operators for their after service support.~ Handling of Redington India, Ingram Micro and Bright Point national Distributors.~ Finalizing / negotiating of contracts with Operators and distributors. ~ Strategic spares/Swaps planning by analyzing the Failure rate and sales forecast. ~ Rolling out of spares/ accessory repair pricings for different levels of services. ~ Handling Product Quality related issues in coordination with HQ and QA team.~ Providing On-line product information, Technical Resolution of customer complaints, resolution to escalated complaints both voice & web based. ~ Handling Consumer forum cases and legal notices including high level escalations from global side.~ Monitoring of Back End Repair Center KPI’s and making the new products readiness with global qualifications.~ Partner management through outsourced global partner B2X for front end and back end repairs.~ Setting up of Collection Points and Exclusive/multi brand Service Centers basis on sales /Calls.

National Manager for Customer Serivce Operations of Samsung CDMA Mobile Phones , Dealer Care, Modern Trade, ND/ZD/RDS care support to GSM Mobile Phones.

Handling South India Region for After Sales Service Operations of Hair Telecom GSM and CDMA Mobile Phones.

Handled Single Handedly the South Region for After Sales Service Support for the entire range of BenQ Products i,e. Mobile Phone (BenQ Siemens), Projectors, ODD Drives, Scanners, LCD and TFT Monitors etc..

Joined as a Field Engineer and Came out as Area Service Manager for 3 Sates ie. Karnataka, Kerala and Goa States. Established the service network and was the only who has qualified for Generals club a abroad trip along with sales team for achieving Revenue Targets.