Maharaja Alagarsamy Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Bc, Canada

Working as Run the Bank (RTB) Lead for the Digital IT team in HSBC and leading a team of Technical resources supporting HSBC Online & Mobile Banking.Experience in Application optimization, Service stability & resilience, service recovery using tools like AppDynamics, Splunk & HP BSM.Currently IT Service owner (ITSO) for multiple HSBC applications. Responsibilities include coordinating software and hardware upgrades, patching, security fixes & DRE activities.Extensive experience in co-ordination between Business and Technical teams for new development as well as Production issues to ensure stability of the Online banking platform & Business Operations.Also currently working with multiple HSBC Vendors to ensure application maintenance and stability.

Pune, Maharashtra, India

• Worked as an Onsite Coordinator for Onshore Team based in Vancouver, Canada• Actively worked with the Onshore team in Vancouver to upgrade Canada Internet Banking applications to make them compatible with IBM WPS 6.0 server (in 2010) & IBM WPS 6.1.5 server (in 2012)• Implemented Online applications like eCare, TLR (Staff facing applications), SCM on Test environments & ensured their proper release to HSBC Canada Production environment• Worked on implementing Interac eTransfer for HSBC Bank Canada.• Part of development team working on ABSL (ATM branch service locator) for HSBC Bank Canada.