- Designed and developed multiple web-based portals from ground up to replace legacy standalone application to meet the business requirements, technical standards for quality user experience and future extensibility.- Adopted domain driven design (DDD) & SOLID principles to deliver full ecosystem of services which encompasses administration processing, casual mall leasing, customer service, territory booking, badge processing and online learning & assessment.- Crafting and building system using the latest delivery techniques and use of Single Sign On (SSO) for seamless access to all portals.- Engaged in continuous improvement, planning, maintaining system, documentationsand developing maintainable & high-quality code that can function with existing code, patterns, and architectural techniques.- Build integration between on premises and azure cloud hosted systems using approved patterns/design.- Perform BAU tasks, support, troubleshooting and fixing bugs on existing system in accordance with technologies, guidelines and standards prescribed by the company.- Use Microsoft online ALM, Build and Release functionality (CI/CD) to contribute to the scrum development process which includes working with agile project methodology templates, sprint board, code review processes, DevOps etc.

- Developed web-based student management system to replace legacy system keepingfuture extensibility in mind.- Implemented domain centric design approach to deliver management system to caterapplication processing, offers and enrolments, finances, student management, course management, agent management and agent commission.- Develop and improve integration of international student’s records to a statewide student management system via web services for course progression, attendance and exchange of data between the systems.- Develop WebAPI and scheduler for course, package and agent data feed to an elastic search data store for public frontend website.- Develop a robust agent commission module that identifies commission payable students and tracks various stages of the process (pending, approved, paid, refunded etc.).- Provide various data reports, support, troubleshooting and fixing issues on existing system to high standard.- Engaged on the day-to-day practicalities of software development lifecycles such as scrum, agile process, sprint planning, code review, deployment etc.- Document new and existing technology and processes. Share knowledge, mentor and upskill teammates.- Engage with senior business stakeholders and gather requirements as needed.

- Develop web-based public, partner, admin and member consoles for various local and international travel insurance brands.- Participate in a team of developers to efficiently deliver high quality solutions using industry best practices, tools and techniques.- Actively contribute to continuous improvement in the team, company’s products and development processes.- Proactively raise awareness to senior team members of the potential impacts of any code refactoring and make effective recommendations for QA test coverage.- Maintain functionality and availability of all customer-facing web portals, APIs and business-critical applications through rigorous QA, testing and process management.- Provide other duties as reasonably directed by the team leader, business analyst and product owner and keeping with the incumbent’s training, skills and abilities.- Be agile, adjusting and reviewing work and priorities in response to changing requirements.

- Develop portal, self-care, customer-care, order entry and web services fortelecommunication businesses across Australia and New Zealand.- Creating leading telco products as well as troubleshooting using modern tools and techniques.- Carry out support and maintenance of existing production systems, including communicating directly with end users to understand and resolve issues.- Liaise with product vendors and clients to identify and resolve application issues.Provide other duties as reasonably directed by the team leader and are in keeping with the incumbent’s training, skills and abilities.

- Design architecture and develop web application.- Build server side and client side components according to client’s requirement.- Develop administration components to administer and update the website.- Design and develop database, database schema and SQL scripts.- Creating and implementing CSS, graphics and images in application.- Customer consulting and advising them on ways to improve their processes with Web enabled software. Provide guidance on their requirements.- Adding PC and Devices to LAN and troubleshooting & maintaining them.- Repairing and assembling PC.- OS & Software installation, making backups, upgrading PC and device drivers.- Face to face interaction with customer, dealing with cash and EFTPOS transaction.- Dealing with customer over phone, by email or in person for technical support for the product bought from the shop

- Providing professional customer service and achieving first call resolution while helping clients in troubleshooting with ADSL connections.- Checking Connectivity using applications such BigVoIP, Moby, Kronos and Wizard Tracker to ensure that the network availability is maintained to its highest standard.- Generating and enter logs for every calls and problem aroused to ensure a connection alive.- Escalating issues to internal departments or next level up and allocating jobs to the technician to ensure that a resolution is met on time. - Disabling/Stopping misuse or unauthorized access of user account.