Mark Harrop Email & Phone Number

We deliver high quality, enterprise websites using open source and open standards. Experienced in building big sites for both the public and private sectors, with particular domain expertise in Cultural, Education and Publishing sectors. We are experts in making huge repositories of content accessible and discoverable via the web. Technologies: Drupal, SolrProjects: Hosted services for content search, aggregation, and suggestions; Continuous Integration.

Built and lead the 9 strong UX team for the National Strategies Online Web project - a 3 year, government backed multi-million pound web project building one of the largest education websites in the UK. We won several government awards for innovation and usability.

After successfully project managing the outsourcing of the IT support function for a major international bank, I was re-assigned to the new business development team. In this capacity I was tasked with defining standard managed service products for the European market. Working through a full product development and management lifecycle, this job involved research, building business cases and cash flow forecasts, prototyping, pricing, and documentation.More recently I have been streamlining and automating NTTE’s internal procedures for project initiation, resourcing, and team collaboration by customising Infopath templates in combination with Window Sharepoint services, and Microsoft Project 2003 server.Documentation has also formed a significant part of my workload throughout the various phases of this contract.

Nippon Telegraph and Telephone Corporation is the world’s largest Telecommunications company. In early 2004, their European subsidiary, NTT Europe, won a tender to provide outsourced desktop and server support for the Bank of Tokyo Mitsubishi. The delivery of this project was at risk of failing, and was already several months overdue. I was brought in to take over management of the project due to my experience in both project management and hands on technical expertise in outsourced IT management. My key remit was to get the project back on schedule, and to that end I introduced a structured project management approach (Prince 2), and service delivery best practices based on the ITIL standard. The successful introduction of controls and transparency resulted in this project being brought back onto schedule and budget.

New Era IT is New Zealand’s leading provider of ICT solutions to the New Zealand Education Market. My role was split between: Managing the expansion of New Era I.T into new regions within New Zealand; Formulating and implementing strategies to break into new markets from what was previously a solely Auckland based, education solutions provider; and Project Managing the deployment of new networks into schools, (designing and implementing Windows 2003, ISA 2000, Linux, Load balanced terminal servers, and virtual private networks – for Windows XP, 2000, win98 and Mac clients, mainly on Compaq, HP, and IBM platforms).

Situated on site at one of LogicaCMG’s key government clients (Export Credit Guarantees Department), I managed the team responsible for server and infrastructure support and development. The server farm consisted of 60+ Windows 2000 and Unix (HP-UX) servers.I was a member of the IT steering committee, and one of my remits was to identify revenue opportunities for LogicaCMG which would also improve ECGD’s network. Achievements while in this position included significant reduction in unplanned server outages through the introduction of change control, documented process and standard builds, scheduled maintenance, and configuration management.I also project managed the selection and implementation of a SAN, and planned and project managed the implementation of a hardware based remote access solution that complied with stringent government and international security standards for networks that form part of the Government Secure Intranet (GSI).

This was a short term position in which I was solely responsible for planning and supervising the relocation of servers and workstations between floors and buildings for over 500 users.My key remit was zero disruption to the users, and therefore extensive testing and dummy runs were completed prior to actual move.I was also responsible for coordinating all other teams (facilities, PABX etc) involved in the project

Responsible for leading teams worldwide in refreshing the British Councils entire IT infrastructure. This job was part logistics, part project management/team leading, and part senior technical engineer. The IT infrastructure refresh project received recognition as being one of the most successfully run projects in the council's history.

Advanced Computer Group is a IT consultancy, based in London City providing consultants to the Government, Legal and Banking SectorsBeginning as a trainee, after a career change (from financial services), I was representing the company as a Senior Engineer after 1 year. During my second year I became more involved with technical architecture.

Head of Deal Related Expense Recovery, a settlements unit within the investment banking division. Initially employed as a consultant, promoted to manager of the unit four months later, following manager’s depature. -Managed 6 staff-Introduced multitasking and cross-training for flexibility and redundancy-In-depth review of all staff competencies and job descriptions to ensure each member was happy, suitably challenged and aware of career path.Proven net result of increased productivity, more positive team environment, increased degree of accuracy, and greater amount of debt recovered.

Bcom, Finance And Management

Bachelor Of Commernce, Management And Finance