Apple Device/Systems Environment owner for all of Hy-Vee. Utilizing Jamf Pro MDM for:- Device OS Updates- Managing Apps/Software Deployments/Patch Management- Device Deployment Workflows- Create and maintain device Security, Restriction, and Network Configurations - Manage/Update Device Self Service Portals - Integrate Identity Management Services (Azure/AD)- Integrate SSO Services (Okta)Create and maintain detailed documentation for Users and Support Team members

- Maintain, support, update and troubleshoot macOS, iPadOS, and iOS client systems- Administer MDM System for all Apple Devices (JAMF Pro)- Administer Apps, Devices, Users, and Classes in Apple School Manager- Administer Chrome Browsers and Devices in Google Admin Console- Work with and support diverse groups, including students, teachers, and other staff- User account management in Active Directory and Google Admin- Assist with staff training and procedures- Mac and PC Hardware Repair- Maintain District Technology Documentation and IT Knowledge Base

Client Hardware/Software:Troubleshoot and Fix software and hardware related issues on Laptops, desktops, and mobile devices. (macOS and iOS)Client/System Administration:Perform administrative tasks within the District’s device management system, including remotely installing software, enrolling devices in the system, updating existing software, and creating new policies system-wide.Network Administration/Management:Manage and troubleshoot wireless network access for devices/clients. This includes the ability to use Cisco Identity Services and Cisco Prime Infrastructure.Web Filter Management/Administration:Manage and troubleshoot client/device website filtering across the district network. This requires the ability to use the LightSpeed Relay web filtering system.Phone System Management:Manage and troubleshoot issues with the district-wide phone system. This requires the ability to use the Cisco Unified CM Administration System.

Fix hardware and software based issues for 100+ Faculty and Staff in Drake University's Administration, School of Journalism, and Cowles Library.Assist in administration and management of all Apple Computers on campus.