Muhammad Mahboob Alam Email & Phone Number

Lahore, Pk

Lahore, Pakistan

Leading Remote Integration Delivery Team of CU Pakistan for STC 5G1 LTE Modernization Project. Following are highlights of 5G1 LTE Modernization Project.Baseband swap with BB6630 and BB5216. Antenna Swap with Penta, Octa and 30 port antennas.Radio swap with new Ericsson ERS.Frequency shifting of 1800 MHZ shifting from 2G to LTE.Frequency shifting of 2100 MHZ shifting from U2100 to L2100.Addition of IOT and L700 Carriers.3rd and 4th carrier addition for L1800, L2300

Working in Ericsson. Pakistan, on the new rollout, Swap, Expansion, rehoming project of Mobilink/Warid Pakistan, as Ericsson, GERAN/WRAN/LTE MOCN and Integration Lead.Responsibilities• Responsible to align the resources in swap and expansion and integration Project.• Conduct or participate in recruitment interviews for selection of personnel.• To recognize the training requirements for personnel and give coaching where applicable.• Attend in managements/ Customer meetings with responsible for Integration team activities.• Single Point Of Contact for all Integration Team Issues• Co-ordinate works with other operation work areas management e.g. CPMs, RAN Team and MS Team etc.• Responsible for all achieving the targets of Swap/Integration, Expansion and Expansion activities.• Responsible for Fine tuning parameter changes and support to MS Network optimization Team.• Responsible for 2nd line support to MS for first year of project.• Delivered Mobilink Warid MOCN Merger project.• Responsible for Integration of ENODEB/NODEB/RBS• Attend in managements/ Customer meetings with responsible for Integration team activities.• LKF loading of all the ENODEB/NODEB/RBS Nodes.• Hands on experience of L13B and L14B and L15B Upgrades enodeb nodes.• Excellent knowledge of MOCN, OSS Common Explorer, PCA , Moshell / Amos, BSIM, ONE, XML scripting, Linux. .• Customer complaints handling.• Strong knowledge of Moshell/Amos troubleshooting and scripting.• Optimizing the Work through scripts and Macros.• Supporting Field team in identification and resolution of faults.• Implement the parameter changes on request of initial tuning, Optimization Team.• Advance level troubleshooting of Enodeb by taking traces and analysis of the traces.• Troubleshoot the problematic sites, and trouble shoot in case of degraded KPI.• Responsible for O&M and integration of ENODEB/NODEB/RBS. MOCN integration.

Kabul

• Responsible for the Front Office, organisation and motivation of all operation personnel.• Conduct or participate in recruitment interviews for selection of personnel.• Be able to recognize the training requirements for personnel and give coaching where applicable.• Responsible for the well being of all staff in terms of their working environment and conditions of employment.• Ensure the Front Office is adequately staffed at all times.• Provide the NOC Manager with reports of Front Office performance on a scheduled basis.• Attend in managements/ Customer meetings with responsible for Front Office activities.• Responsible for financials within the front office • Single Point Of Contact for all network outages and incidences • Define and set up of resource management front office routines based on main goals and priorities defined by operations management. This includes definition of routines activities within the Front Office e.g. performance reporting, problem handling & reporting.• Co-ordinate works with other operation work areas management e.g. Back Office Manager, Field Maintenance Manager, Service Delivery Manager, and etc.• Responsible for the planning of Human Resources within the Front Office functionality.• Responsible to define the reporting in accordance with the contractual obligation, and to schedule for regular collection of statistics.• Responsible for the Front Office operational performance.• Responsible for network performance as per contractual KPI’s• Responsible for Partner/Contractors management i.e. ensuring they are performing in according with service level agreement. This implies the need to have regular operational and performance meeting with the Partner/Contractors.• Act as outage manager during network outages recovery procedure• Responsible for the automation and optimization of Front office.

Muscat Oman

Worked as Ericsson NOC consultant on the project of Nawras Oman.• Responsible to manage the operational team (Front Office, Back Office and Operations Support), the organisation and motivation of all operation personnel.• Be able to recognise the training requirements for personnel and give coaching where applicable.• Be responsible for the well being of all staff in terms of their working environment and conditions of employment.• Ensure that the operational team is adequately staffed at all times.• Provide the Operation Director with operation reports on a scheduled basis.• Responsible for financials within the operational team (if applicable)• Single Point Of Contact for all network outages and incidences • Co-ordinate works between operational team, customer and 3rd parties to ensure smooth delivery of services to customer.• Act as customer interface for operational issues and building relationship with customer• Responsible for the operational team’s performance.• Responsible for network performance as per contractual KPI’s• Responsible to support full implementation of processes and procedures in the operational team• Define and set up of resource management operational routines based on main goals and priorities defined by operations management. This includes definition of routines activities within the operational team e.g. performance reporting, backup handling.• Responsible for the planning of human resources within the operational team.• Responsible to define the reporting in accordance with the contractual obligation, and to schedule for regular collection of statistics.• Responsible for vendor management i.e. ensuring that vendors are performing in according with service level agreement. This implies the need to have regular operational and performance meeting with the vendors.

Worked as Subject Matter Expert/Incident Manager NOC (Network Operations Center) at Ericsson Pakistan On managed services project of Warid Telecom (Pvt.) Ltd.As Incident Manager/SME I am continuously involve in the improvement of NOC and feed back to NOC manager on regular basis. Continuous monitoring of WLA/SLA enforcement by different vendors and field ops teamsDevelopment and improvement of NOC (Front Office) processes according to the MS-TOP.Finding and improvement of the communication gap between NOC (Front office) and other department e.g. Field Ops, higher level of maintenance teams, vendors and partners.Responsible for preparing Significant Event Report (SER) of the final Service Interruption Report (SIR) notification and follow up for the Root Cause Analysis (RCA).Direct Coordination with NOC team / NOC Team lead to improve the performance and quality of work.Involve in weekly/monthly meeting with management to highlight NOC issues, efficiency enhancement procedures to management and feedback from higher management to NOC.Arrange the weekly/Monthly meeting with NOC staff and NOC team leads to discuss the NOC issues to delive the routine work in more efficien way.

Three months short term assignment (STA) with Ericsson Oman on the Managed Services project of Nawras Oman as NOC specialist.My prime responsibility there was transformation of NOC, working together with NOC manager/Team leads. Main responsibilities were •Developing SOPs, WLA/SLA for NOC •NOC transformation.•Enforcement of MS-TOP procedures.•On job training of NOC resource.

Three months short term assignment (STA) with Ericsson Egypt on the managed services project of Etisalat Egypt as NOC specialist.My prime responsibility there was to develop the competence of their NOC local resources directly reporting to NOC manager•Prepared the trainings plan for NOC resources.•Monitor WLA/SLA enforcement by different vendors/field ops teams•Worked to improve the coordination of different department with the NOC.•Introduction of the Tool and scripts in NOC.•Preparation of SOP for the NOC.•Implement the MS-TOP in NOC.

Worked as Team lead NOC (Front Office) On managed services project of Warid Telecom (Pvt.) Ltd. at Ericsson Pakistan. Being the Team lead NOC it was my prime responsiblity were as following.Periodically update the network performance and Network Outages to the operational staff and Management through SMS by reviewing statistical details and monitoring critical network alarms.Make it sure that proper parameter and measurements settings are correct i.e. statistical & traffic measurements, C7 and processor load, and supervision parameters. Working on the hardware troubleshooting of the Ericsson AXE switch.To take appropriate action on Trouble Tickets related to Ericsson nodes and RBS. Coordination with different departments e.g. Field Ops,Transmission, LDI etc. for the rectification of the network issues.Transferring switching and network performance knowledge to the operational NOC (Front Office) staff and manage the network by reviewing statistical details and monitoring critical network alarms.Conduct monthly meeting with senior NOC manager and other management.