Critical Event Monitoring and out of hours Delivery Centre Service Desk for multiple client services and remote datacentresEnsuring client services are managed effectively in accordance with SLAsIncident Management (raising, resolving, callout / escalation, 3rd Party liaison, queue management, liaison with off-shore resources, service outage reporting, OOH UK severity 1 incident management)Change Management (impacting, approving, implementing, queue management)Batch Processing – Monitoring and Execution of Critical Batch Processing to SLAsRemote Media Management – provision of support to 3rd party remote hands based at remote datacentres, raising requests for remote hands, access, delivery, and kit installsCarrying out daily checklist tasksClient reporting and provision of front end services to clientsService Improvement to drive cost down and service quality upSpecialties: Computer Operations.