Md Mahbubur Rahman Email & Phone Number

Toronto, Ontario, Canada

• Handling 50+ customer interactions daily with detailed, personalized, and polite service to retain customers.
• Utilizing strong product and service knowledge to promptly and efficiently respond to customer queries and support greater upsells.
• Conducting outbound call campaigns to external clients for upselling and cross-selling, consistently exceeding sales goals.
• Assisting in quality assurance by delivering requests to the proper department to prevent recurring customer service… Show more
• Assisting in quality assurance by delivering requests to the proper department to prevent recurring customer service issues.
• Training employees in customer service script recitation, conflict resolution, and data entry practices.

Bangladesh

• Scrutinized LC issuance proposals for deviations related to customer liability position, Head Office approval, local regulations, ICC rules, and AML and Sanctions screening for successful issuance of LCs.
• Authorized/released LC opening and other related vouchers and SWIFT messages generated for transmission of LC, amendments, reimbursement authority, and other correspondent banking messages.
• Recommended/escalated high-risk and AML transactions to the internal Compliance Department… Show more
• Recommended/escalated high-risk and AML transactions to the internal Compliance Department for Enhanced Due Diligence during transaction screening and filing Suspicious Activity/Transaction Reports (SAR/STR).
• Conducted regular brainstorming sessions to stay updated and well-informed about internal and external developments, market dynamics, and regulatory updates, and conducted ‘Trade Knowledge’ sessions to educate clients.
• Communicated and collaborated with representatives of Audit teams and local regulatory bodies (Bangladesh Financial Intelligence Unit, Anti-Corruption Commission, etc.) to identify, escalate, and investigate suspicious.

Bangladesh

• Managed workflow management under Workflow data management (WDM), while ensuring proper document channelizing with time management, priority client segregation, and their satisfaction in mind.
• Captured and approved trade-related transactions, issued Letters of Credit, Amendments, SBLC, and Shipping Guarantees, scrutinized Shipping documents, ensured import payments, discounting, and regulatory reporting.
• Ensured compliance with local and… Show more
• Ensured compliance with local and international guidelines, laws, and regulations, including product price verification, sanction screening, credit approval, and adherence to the Bank's standard operational policy (SOP).
• Conducted thorough reviews of transactions to ensure transaction processing following the Bank's KYC, TP (Transaction Profile), due diligence, and AML policies, among others.
• Liaised with customers, regulators, and related stakeholders to solve their queries and ensure on-time customer service to ensure a seamless flow of business.

Bangladesh

• Project Budgeting, Pre-sales Cost Estimation
• Reviewied of Contract financial risk
• Financial statements analysis and reporting
• Analyzing and resolving pending issues (vendor payments, Admin costs, etc.)
• Monthly revenue and cost forecasting
• Daily cash management and maintaining the records of all financial transactions.

Master Of Business Administration - Mba, Finance, General

Activities and Societies: Finance debate club, finance fest, finance cricket team, etc Sharpen the skill of portfolio management and.

Undergoing

Bachelor Of Business Administration - Bba, Finance, General

Activities and Societies: Finance debate club, finance cricket team, badhon blood donating organization, etc. Completed BBA major in.