Md Mahbubur Rahman Email & Phone Number

Oshawa, On, Ca

Toronto, Ontario, Canada

• Handling 50+ customer interactions daily with detailed, personalized, and polite service to retain customers.• Utilizing strong product and service knowledge to promptly and efficiently respond to customer queries and support greater upsells.• Conducting outbound call campaigns to external clients for upselling and cross-selling, consistently exceeding sales goals.• Assisting in quality assurance by delivering requests to the proper department to prevent recurring customer service… Show more • Handling 50+ customer interactions daily with detailed, personalized, and polite service to retain customers.• Utilizing strong product and service knowledge to promptly and efficiently respond to customer queries and support greater upsells.• Conducting outbound call campaigns to external clients for upselling and cross-selling, consistently exceeding sales goals.• Assisting in quality assurance by delivering requests to the proper department to prevent recurring customer service issues.• Training employees in customer service script recitation, conflict resolution, and data entry practices.• Identifying client issues and concerns and proposing resolutions in the form of detailed reports.• Managing a large portfolio of Bell accounts and acting as a liaison between end-users and the organization’s corporate clients. Show less

Bangladesh

• Scrutinized LC issuance proposals for deviations related to customer liability position, Head Office approval, local regulations, ICC rules, and AML and Sanctions screening for successful issuance of LCs.• Authorized/released LC opening and other related vouchers and SWIFT messages generated for transmission of LC, amendments, reimbursement authority, and other correspondent banking messages.• Recommended/escalated high-risk and AML transactions to the internal Compliance Department… Show more • Scrutinized LC issuance proposals for deviations related to customer liability position, Head Office approval, local regulations, ICC rules, and AML and Sanctions screening for successful issuance of LCs.• Authorized/released LC opening and other related vouchers and SWIFT messages generated for transmission of LC, amendments, reimbursement authority, and other correspondent banking messages.• Recommended/escalated high-risk and AML transactions to the internal Compliance Department for Enhanced Due Diligence during transaction screening and filing Suspicious Activity/Transaction Reports (SAR/STR).• Conducted regular brainstorming sessions to stay updated and well-informed about internal and external developments, market dynamics, and regulatory updates, and conducted ‘Trade Knowledge’ sessions to educate clients and team members on various Trade products.• Communicated and collaborated with representatives of Audit teams and local regulatory bodies (Bangladesh Financial Intelligence Unit, Anti-Corruption Commission, etc.) to identify, escalate, and investigate suspicious money laundering activities.• Developed business relations with clients and provided assistance and suggestions for commercial and personal financial services to meet their needs as part of the cross-selling strategy of Standard Chartered Bank while ensuring service quality and compliance with local/global laws.• Investigated and resolved all reconciliations (Nostro, Suspense, GL), processed financial adjustments, and rectified errors for the completion of BAU. Show less

Bangladesh

• Managed workflow management under Workflow data management (WDM), while ensuring proper document channelizing with time management, priority client segregation, and their satisfaction in mind.• Captured and approved trade-related transactions, issued Letters of Credit, Amendments, SBLC, and Shipping Guarantees, scrutinized Shipping documents, ensured import payments, discounting, and regulatory reporting considering SLA (Service Level Agreement) • Ensured compliance with local and… Show more • Managed workflow management under Workflow data management (WDM), while ensuring proper document channelizing with time management, priority client segregation, and their satisfaction in mind.• Captured and approved trade-related transactions, issued Letters of Credit, Amendments, SBLC, and Shipping Guarantees, scrutinized Shipping documents, ensured import payments, discounting, and regulatory reporting considering SLA (Service Level Agreement) • Ensured compliance with local and international guidelines, laws, and regulations, including product price verification, sanction screening, credit approval, and adherence to the Bank's standard operational policy (SOP).• Conducted thorough reviews of transactions to ensure transaction processing following the Bank's KYC, TP (Transaction Profile), due diligence, and AML policies, among others.• Liaised with customers, regulators, and related stakeholders to solve their queries and ensure on-time customer service to ensure a seamless flow of business.• Guided and mentoring new employees on system usage, transaction processing, organizational platforms, and total flow of tasks. • Actively participated in process improvement, testing (UAT) of system update/enhancement, recommending, and overseeing the implementation and progress of enhancements Show less

Bangladesh

• Project Budgeting, Pre-sales Cost Estimation• Reviewied of Contract financial risk • Financial statements analysis and reporting• Analyzing and resolving pending issues (vendor payments, Admin costs, etc.)• Monthly revenue and cost forecasting• Daily cash management and maintaining the records of all financial transactions.• Receiving PO, and Non-PO invoices with proper VAT tax calculation and other requirements• Dealing with Bank and other Financial Institution… Show more • Project Budgeting, Pre-sales Cost Estimation• Reviewied of Contract financial risk • Financial statements analysis and reporting• Analyzing and resolving pending issues (vendor payments, Admin costs, etc.)• Monthly revenue and cost forecasting• Daily cash management and maintaining the records of all financial transactions.• Receiving PO, and Non-PO invoices with proper VAT tax calculation and other requirements• Dealing with Bank and other Financial Institution related affairs• Preparation for treasury challan and submission of Income Tax and VAT• Preparing and providing all financial reports to the management and completing month-closing activities. • Maintaining financial files and records, rental, and other agreements. Show less

Master Of Business Administration - Mba, Finance, General

Activities and Societies: Finance debate club, finance fest, finance cricket team, etc Sharpen the skill of portfolio management.

Undergoing

Bachelor Of Business Administration - Bba, Finance, General

Activities and Societies: Finance debate club, finance cricket team, badhon blood donating organization, etc. Completed BBA major.