Mahbubur Rahman Email & Phone Number

Frankfurt, Germany

• Data Centre support and solution, installing and configuring network devices and servers, performing network maintenance, deployment, and system upgrades.
• Install, terminate, and label network cables, including copper and fiber optic cables.
• Conduct cable testing using appropriate tools and equipment (Cable testers, OTDR).
• Identify and troubleshoot cable faults, including breaks, and signal degradation.
• Supporting ticket-based incident and problem management services in data centers, troubleshooting network infrastructure.
• Repair or replace faulty cables and connectors to restore network connectivity.

Mohakhali Dhaka Bangladesh

• Experience in Ethernet, IP Communications, LAN, WAN, VLAN, BGP, OSPF, VPN, LACP, L2, L3, TCP, UDP, DNS, DHCP configuration and troubleshooting.
• Monitor Network Infrastructure using multiple tools (SolarWinds, Cacti Nagios, Grafana, Wanguard, LibreNMS, Zabbix).
• Handle and resolve customer complaints and manage ticketing system (Prism ERP).
• Interact with multiple vendor Routers (Cisco, Juniper & Mikrotik), Switches (Cisco, Huawei, Juniper, GCOM, BDCOM, Quanta).

Stadium Para, Maijdee, Noakhali, Bangladesh

• Monitor the IT service desk management tools and network security solutions.
• Investigate and resolve common IT support incidents and standard service requests
• Prioritise and respond to support issues and escalate more complex problems to senior colleagues.
• Troubleshooting hardware and software problems, following standard processes to create user accounts and assigning file access permissions.
• Assist with installing new software, hardware, systems and upgrades.
• Maintain ICT policies and operating manuals/procedures.

Master Of Engineering In Information Technology

Bachelor Of Science(Engineering), Information And Communication Engineering