1. Referral Customers to progress and develop Company's business.2. Ensure required services on time to customers for increasing their satisfaction along with increase company reputation.3. Monitor & follow-up daily activities of the Team members in right Track to accuracy of the assigned Task.4. AGM of Customer Service Department also looks after any irregular Files (After failure to deposit 4 installments by the Clients, issues of any Cancel Files, Grievance Files, Audit of Deed of Agreement etc.5. Face to Face discussion any Customer requirement of Duplex & the finishing Related works including Tiles and any others works.6. Always thinks the Customer first.7. Attend to customer questions, complains and facilitate satisfactory Solution as and when required.8. Receive complains from Clients, resolve in accordance with company Policy and Management decision as well to make the clients feel well and satisfied.9. Monitor to take Hand-Over procedure, Dues before Registration, Approval for Registration, Amount Adjustment, dues before name Transfer, Sales Refund as per Company's Policy.10. Develop the service skill with changing situation to minimize customer Claims & Complain.11. Ensure Letter issues regarding Grand Opening, Handover Period issues, dues letters frequently etc. 12. Initiate improve the Customer service by Developing existing service procedure for Boost up customer Satisfaction.13. Report to the Core Management about the Present situation of Customer on time to time & obtain the Direction from the Management Body.14. Develop the Relationship between the Company & the Customers & develop the Brand Images.15. Motivate the Team always to Positive Mantle Attitude to the Customers. 16. Improve the Quality Service by the help of the Team as well as others Department.17. Take ownership of customers issues and follow problems through to resolution

Head of Credit Realization & Customer Service

I am supposed to control company's all related activities including Marketing & Sales Team,Engineering Team,Architect Team,Supply chain,Creative Team and build a relationship among Core Management,Stake Holders etc to establish the business & expand the field those explore our brand images as a world class interior, exterior & architectural company in Bangladesh.

Looking after all projects of company, maintain relationship with all companies core management like entrepreneurs and others, report to MD, monitoring whole projects systems & buildup the Relationship with Clients.

Supervise, monitor & coordinate the credit recovery team as well as communicate others Departments including Legal, Accounts, Marketing, Construction etc to Collect monthly installments nevertheless prepare Report toward the Upward Management, also negotiate with the Customers/Clients & issuing the Notice to the Customers as per Deed of Agreement &also frequently sent mail, telephone, or personal visits to solicit the clients for payments & deal with Banks/Leasing Companies for customers Loan settlement, prepare builders letter, check TPA, obtaining clearance from Law cell and get approval from the Management, Visit to Customers end when it is required. Moreover monitoring payment receiving from clients, prepare Allotment letter & Deed of Agreement within specific time frame, nevertheless issuing agreement cancellation notice to customer if it is required, Frequent meeting for previous clients.

1). Helping to develop and implement a customer service policy for an entire organization.2). Finding ways to measure customer satisfaction and improve services.3). Managing a team of customer services staff.4). Handling face-to-face inquiries of customer.5).Delivering a comprehensive service to enquiring customers.6).Possibly delegating certain customer enquiries to specific teams.7).Managing a large number of incoming calls and emails.8).Managing customers’ accounts.9).Keeping a record of customer interaction and details of actions taken.10).Communicating with internal teams to discuss sales targets.11).Generating sales leads, building sustainable relationships where necessary.12).Reporting back on results.

Supervise, monitor & coordinate the credit recovery team as well as communicate others Departments including Legal, Accounts, Marketing, Construction etc.to Collect monthly installments nevertheless prepare Report toward the Upward Management, also negotiate with the Customers/Clients & issuing the Notice to the Customers as per Deed of Agreement & also frequently sent mail, telephone, or personal visits to solicit the clients for payments & deal with Banks/Leasing Companies for customers Loan settlement, prepare builders letter, check TPA, obtaining clearance from Law cell and get approval from the Management, Visit to Customers end when it is required. Moreover monitoring payment receiving from clients, prepare Allotment letter & Deed of Agreement within specific time frame, nevertheless issuing agreement cancellation notice to customer if it is required, Frequent meeting for previous clients.

To develop the corporate clients,meeting with them at regular basis,prepare budget for sales in order to intensify the sales.related with pricing etc,rapport with all departments including supply chain,Legal etc.Coordinate and report making the function of departments such as Commercial, Marketing, Sales, Finance & Accounts, Human Resources, Administration.Ensure meeting, protocol, coordination and liaison with the Govt. Body, Key Work.Maintain Communications with the internal and external stakeholders including making & receiving phone calls, emails & Letters.

∎ Marketing and Selling of ICT products, such as PC, Server, Laptop, Printer, Scanner, Multi-media Projector, Digital Copier, Digital Camera, Tablet PC, Smart Phone and Fax∎ Identify new business opportunity for expanding our client portfolio∎ Visit existing as well as new clients on a regular basis∎ Make an in-depth market study, understand market situation, prospect, the competition offered by competing for brand and market trend∎ Overall relationship with the Product Team and Customers∎ Develop new market opportunity and maintain customer relationship∎ To visit the dealer's showroom and other outlets∎ Meet business target throughout the year∎ Any other duties as assigned by the management from time to time∎ Any other task assigned by the supervisor.

1. Conduct Market research to find out potential Clients.2. Arrange training to the sales force.3. To provide excellent customer services for all the sold products & develop rapport with the Clients.4. Ensuring achievement of Sales Target, Sales Forecast, Setting Sales Target, Operating Sales Team, Formulating Sales Strategy,5. Explain daily responsibilities.6. Review of activity and results weekly in a formalized face to face meeting.7. Planning of next weeks activity for acquiring result.8. Agreement of specific actions to be taken by the subordinate.9. Planning of joint field work activities.10. Listen to objections/conflicts/problems.11. Encourage them to make their own decisions.12. Pre-contract Training (PCT) for ensuring basic introductory skill and garner proper knowledge to the Agents.13. Basic,Intermediate and Advanced training14. Rectify accurate behavior to the Clients.15. New product training /launches.16. In agency ‘Skill drill’ sessions and ‘role playing’17. To recruit Agents & develop them to sales Life Insurance Policies & Liaison with other departments comprising Accounts,Claims etc .18 To maintain relationship with Clients regular basis.19. To develop the Group Insurance Policies & nurture the Clients.

1).Provide advice to clients and recommend insurance products.2).Provide intermediary services between insurance companies and clients.3).Provide good customer service to maintain and retain clients.4).Expand customer base.5).Sell life policies that payout on death.6).Sell annuities that pay an income at retirement.7).Analyze the client’s current portfolios and make recommendations.8).Assist clients during the claims process.9).Maintain electronic and paper records.10). Interview prospective clients to gather data about them.11).Develop the relation with Clients & Management also.