We operate in import, export and international trading.

*Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. *Cooperated with branch team and customer relationship managers to ensure efficient marketing strategies and bank objectives were met. * Trained employees on proper procedures and strategies to improve productivity.* Received regional branch recognition award for 150 % sales increase in 2015. Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [40] % in 12 months. *Upheld strict financial controls by keeping funds secure and accurately transferring monies. Identified sales opportunities and referred customers to branch partners in financial services.

*Created activities and engagements to enhance customer experience, knowledge and patronage. * Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes. * Reinforced established quality control standards and followed procedures for optimal customer interactions. * Experienced with Software customer relationship management (CRM) system. * Delivered superior customer service to strengthen relationships and drive future business revenue. *Overseeing front office operations. Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

* Implementing banking softwares in several financial institutions.* Providing training, support for central banks and intervention when needed, [markets established with the central bank of cameroon, madagascar and Rwanda].* Worked with banks understand requirements and provide exceptional technical service. *Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings