Results-oriented Document Controller with a track record of implementing efficient document control systems and processes. Skilled in developing and delivering training programs to improve staff competency and adherence to procedures.Technical Support professional in implementing impactful solutions to improve customer satisfaction and operational efficiency. Skilled in implementing ticketing systems and collaborating with cross-functional teams to identify and resolve technical issues. Adept at reducing response times, improving user proficiency, and decreasing support requests, resulting in significant cost savings and increased customer satisfaction.