Assist in reviewing and processing medical insurance claims.Coordinate with healthcare insurance and policyholders to resolvediscrepancies and expedite claim settlements.Review and analyze medical records and other relevant documents.Assist in the preparation of reports and documentation for regulatory auditsand inspectionsMaintain accurate and up-to-date records of customer interactions.

Implemented XSpace to streamline customer issue tracking and resolution processes.Orchestrated efficient outbound and inbound communication via emails to address customerconcerns promptly.Collaborated within a team environment to resolve issues and achieve optimal customer satisfactionDemonstrated a proactive approach in resolving customer issues, consistently achieving high-resolution ratesHandling and Managing of Alibaba software.