• Collaborate effectively with the IT department to provide technical expertise to end users in the application of computer systems and software. • Assume accountability for analyzing, designing, and/or creating applications software and programming.• Analyze, design, or create applications software, programming, and provide respective technical assistance to end users.• Assist in the development of computer systems to meet user needs.• Offer vital support for existing computer… Show more • Collaborate effectively with the IT department to provide technical expertise to end users in the application of computer systems and software. • Assume accountability for analyzing, designing, and/or creating applications software and programming.• Analyze, design, or create applications software, programming, and provide respective technical assistance to end users.• Assist in the development of computer systems to meet user needs.• Offer vital support for existing computer systems, while regularly researching new technologies.• Partner with other departments or third parties.• Participate in and manage projects as needed.• Train employees or users on how to use the software effectively, creating user manuals or guides.• Integrate applications with other systems and perform testing to ensure compatibility and performance.• Maintain documentation related to application configuration, procedures, and updates. Show less

Implemented cash management responsibilities with POS and shift reports. Ensured adequate inventory levels using company’s systems and guidelines. Adhere to company’s cleanliness, safety and security standards. Trained and promoted the company’s quality standards to team members. Professionally and timely responded to customer issues and concerns.

• Supervised incentivized promotions for GE Lighting products offered through government programs via Utility companies to customers.• Arranged, formatted, and uploaded pricing data into the Lowes database using MS Access.• United with GE Lighting, utilities, and implementers to effectively deliver discounts on light bulbs.• Generated transactional reports to inform decisions on high-priority incentive discount programs, ensuring consistent price execution across all Lowes… Show more • Supervised incentivized promotions for GE Lighting products offered through government programs via Utility companies to customers.• Arranged, formatted, and uploaded pricing data into the Lowes database using MS Access.• United with GE Lighting, utilities, and implementers to effectively deliver discounts on light bulbs.• Generated transactional reports to inform decisions on high-priority incentive discount programs, ensuring consistent price execution across all Lowes locations.• Prepared reports for the Accounting team to ensure accurate invoicing was provided to GE Lighting.• Extracted reports using Access commands to analyze current and historical pricing data for invoicing incentive items. Show less

• Directed the rate card portfolio process, which served as essential data for the sales team, which also entailed having organized, formatted, and published rate cards.• Worked with field sales and the Pricing & Planning Manager to update and adjust rates on both a regular and ad hoc basis.• Tracked changes to rates and made adjustments across the portfolio.• Coordinated rate cards for multiple channels, including local, national, and political.• Ascertained accurate rates were… Show more • Directed the rate card portfolio process, which served as essential data for the sales team, which also entailed having organized, formatted, and published rate cards.• Worked with field sales and the Pricing & Planning Manager to update and adjust rates on both a regular and ad hoc basis.• Tracked changes to rates and made adjustments across the portfolio.• Coordinated rate cards for multiple channels, including local, national, and political.• Ascertained accurate rates were accessible through various tools, primarily using MySQL to extract past data for a comprehensive understanding of pricing behavior for certain ad prices.• Leveraged MySQL to run specific queries and then transferred the data into Excel for pricing analysis. Show less

Answered and directed large volume of inbound service calls, emails, and web requests. Identified and assessed customers’ needs to achieve customer satisfaction. Processed email rental termination requests. Resolved a variety of software and hardware incidents. Trained new Customer Care Representatives on the strict call and communication procedures, guidelines,and policies.Key Contributions:• Led a team of Customer Care Representatives to merge vital contact information from an… Show more Answered and directed large volume of inbound service calls, emails, and web requests. Identified and assessed customers’ needs to achieve customer satisfaction. Processed email rental termination requests. Resolved a variety of software and hardware incidents. Trained new Customer Care Representatives on the strict call and communication procedures, guidelines,and policies.Key Contributions:• Led a team of Customer Care Representatives to merge vital contact information from an acquired company. UtilizingMicrosoft OneNote, created a cloud-based contact list and centralized repository for Service Technicians and Managersto easily access and update.• Exhibited flexibility and adaptability when asked to work on a rotational basis and cover peers’ shifts. Show less

Implemented cash management responsibilities with POS and shift reports. Ensured adequate inventory levels using company’s systems and guidelines. Adhere to company’s cleanliness, safety and security standards. Trained and promoted the company’s quality standards to team members. Professionally and timely responded to customer issues and concerns.Key Contribution:• Greatly contributed to strong profit levels through outstanding supervision and customer service and fostering a… Show more Implemented cash management responsibilities with POS and shift reports. Ensured adequate inventory levels using company’s systems and guidelines. Adhere to company’s cleanliness, safety and security standards. Trained and promoted the company’s quality standards to team members. Professionally and timely responded to customer issues and concerns.Key Contribution:• Greatly contributed to strong profit levels through outstanding supervision and customer service and fostering a team-oriented atmosphere. Show less

Sell products and services in a retail store/kiosk or event environmentMaintain professional interaction with both customers and fellow employeesMeet or exceed personal sales goals on a monthly basisCourteously welcome customers and offer assistanceDirect customers by escorting them to displays; assess needs and suggests products to fit those needsAdvise customers by providing information on products and servicesHelp customers make selections by building customer… Show more Sell products and services in a retail store/kiosk or event environmentMaintain professional interaction with both customers and fellow employeesMeet or exceed personal sales goals on a monthly basisCourteously welcome customers and offer assistanceDirect customers by escorting them to displays; assess needs and suggests products to fit those needsAdvise customers by providing information on products and servicesHelp customers make selections by building customer confidenceAccurately document and report salesContribute to team effort by accomplishing related results as neededResponsible for accurately tracking and communicating all activity to Retail OperationsEnsure work station/kiosk is clean, well-organized, functional and presentable at all timesResponsible for submitting all paperwork completely and accurately Show less